Guest User
February 17, 2025
I stayed at the SAVITHRI Hotel in Attingal-Trivandrum, Kerala, India, from January 8, 2025, to January 25, 2025. This establishment, which presents itself in its brochures as a "Luxury Business Class Hotel," is, in reality, a terribly filthy hotel, infested with cockroaches. Food is left in the hallways for over 12 hours. The bar and restaurant are disgustingly dirty: the tables are never cleaned, and the tablecloths, already stained on the first day, remain unchanged until the last, accumulating even more dirt and food debris. The reception hall is just as neglected, with trash left uncollected for more than three days. The staff, supposedly assigned to the reception, seem to take on various roles within the hotel, but in reality, they spend their time watching television or scrolling through their phones, completely indifferent to the work that needs to be done. Present, but providing no service. Throughout my stay, I repeatedly requested that my room be cleaned: sweeping and mopping the floor, changing the sheets and pillowcases when they were dirty. But in 17 days, the bed sheets were never changed. As for the pillowcases, despite placing them on the floor myself to indicate they needed replacing, they were never changed either. I genuinely doubt that the word "hygiene" is even part of their vocabulary. Basic amenities that a hotel should provide—clean glasses, towels, a functioning air conditioner, potable water—were systematically missing. Every evening, I had to fight just to get a single towel and drinking water. I strongly advise against this hotel. The well-being of the guests does not interest them in the slightest, and they even seem bothered by their presence. The manager, for his part, carefully avoids any confrontation and disappears whenever the blatant filth and lack of hygiene in his establishment are brought up. No professionalism whatsoever. It is simply scandalous.