Guest User
October 14, 2024
This kind of review is unexpected for me, as I never had such an experience in my solo travels or travels with someone else. First of all, I'd like to pay my respects to the stuff of the water restaurant, as they were always very polite, cheerful and willing to do the best for their customers. Also I'd like to thank you the instructors from water center, as I had great experience with them during whale shark safari. In general - I've stayed in water villa, which is very nice and has everything what can people need. The resort has a very small spa of a third party, however they provide nice service too, and I had 3 massages of different kinds. And the weather was great first 5 days of my staying, so I had my time with the sun and snorkelling, after that the weather got bad, with raining and strong winds, however as October is still a rainy month, so that was expected. Now, I'd like to share the worst part of my staying which totally ruined the experience of what was supposed to be a great holiday for my birthday. I usually put of valuables in the safe box. During first days I've noticed the safe box was opened, which I was sure I closed. I've decided to count the money and found out the one banknote of 50 euro was missing. My thinking was that probably I was mistaken and I didn't have it. After several days the situation was repeated. The safe box was opened and another banknote of 50 euro is missing. To say that it was total shock, it is nothing. So I reported this situation for the manager at the reception, who told of course that they never had some incidents before, but agreed to refund. As I was in total shock and was feeling extremely uncomfortable and not sure what to expect as I was staying alone and someone obviously was having key to my villa, I told all this to the manager, who said they totally understand and they will do everything for my stay and changed the guy who cleaned the room. However, the holiday for me was already ruined, at that moment I had 4 more days of stay, which I spent being nervous and not happy at all and was really relieved at the check-out day. This was really frustrating for not having the dream holiday because of some person who totally ruined the resort reputation for me and probably did it because I was travelling alone. Anyway, I've got the refund eventually, as I had unpaid shark safari tour of cost around usd 200 and they allowed me not to pay for it. With this review I'd like to pay attention to this situation of the general manager and make a full investigation with understanding that the resort reputation is on display. Of course, I cannot recommend this resort, not matter how many positive things I had there.