The Prince of Wales Hotel

Had a great time at the Prince of Wales hotel, hotel was very central to restaurants, bars and shops. The hotel was very clean and the staff were very friendly.

Called for bar food on the 28th and after 40minutes of waiting we asked a member of staff about our order, she couldn't have been less interested if she tried. It was a chicken burger and club sandwich so I thought after 40minutes we were justified in asking about the delay. Two minutes later the kids food came out, they barely touched it and our kids are not picky. The staff member just landed down the plates no explanation or apology and then walked away, we had to call her back to request ketchup, she never spoke a word to us all the while. Not rude as such just seemed she had no interest whatsoever in being there. A few minutes later, she landed our food down and at that exact same time, another member of staff walked by and asked if everything was OK, timing was terrible no one came near us all the while we were waiting then before we had a chance to eat we were asked about our meal! The food was not great at all, not sure how you can get a club sandwich wrong but it was not nice, very bland and the chips were horrible. It seemed there were a lot of staff working but from observations they had no interest in customer service. All in all we were massively disappointed in our visit and won't be going back anytime soon

Same as the previous reviewer. We booked a weekend for this December a month ago via ***********. They sent an email with no reason yesterday to say it was cancelled. No reason given. We are attending a wedding in the area and now the only alternative accommodation we can find is approx 150€ more expensive. Would never trust this hotel again.