Guest User
November 21, 2023
Unfortunately this hotel was a complete nightmare, I arrived with serious eye infection and got no understanding or help from the staff. Noone helped me getting to the hospital. Then I even got a horrible room that was noisy, and NO window that could be opened. While complaining to the manager the next day I got even treated worse making up lies that I was yelling to the staff, which is NOT TRUE. I was just in pain asking for a better room or better service. Oh also they recommended the parking space for my super expensive car claiming its SAFE to leave them my car keys. I asked twice if this is really safe as my complete luggage is still in the car. When I went there to get my luggage out, the car was open!!! with the key inside. In the middle of Athens and noone there even from this parking team. like a complete fail on sooo many levels. The heating system is always on in the rooms making huge noise, also the pool downstairs has crazy machines making the whole night sounds. I am so happy I found another beautiful hotel around the corner quiet and excellent service!!!! Just dont stay there, its not good. Even the pool area is a joke and no jacuzzi in winter on the roof, they are not worth any visit!