Ermass Modern Living Apartments

Centrally located near attractions and public transport, the hotel offers modern facilities, exceptional service, comfortable beds, and a relaxing rooftop garden. Guests praised its cleanliness and luxurious atmosphere.

Disappointing. Their website was promising so we booked it despite some negative reviews. However, they advertise facilities such as sauna and gym online BUT were “under renovation”. Why not mention it online or to guests. We had to prompt them for them to mention this. Later realised they only have a little sign that demonstrates this hidden next to the door, not noticeable at all.   We changed rooms THREE times and there were still issues.  - found dried blood on bed sheets and bed frame in first room, this should never happen  - Both of us found roaches on pillows (we didn’t bring them here. Other reviews Experienced the same) - Found same bug in the second room (I can be fair and say maybe we brought it while moving rooms but unlikely)  - AC in first two rooms didn’t even blow out cold wind across the room to the bed. Need I emphasise it was a HOT day up to 40 degrees?  - Changed rooms one last time, the layout meant the closet door doesn’t open fully and within two minutes we found a shard of glass on the floor… that’s when we accepted defeat.  - after seeing three rooms I’d say their rooms are not standardised in terms of amnesties. Only one room had slippers, and only one room’s aircon was acceptable.  - There is also no nice food around, and food delivery takes an hour if not more with so many delays all the time (maybe it’s the heat who knows)  - many reviews mention unsafe environment, and you really have to see it to believe it, felt unsafe even though we never went out after sunset.  I will say the silver lining was the rooftop area, while a little dirty it is still quite pleasant at sunset. The staff are professional with handling the complaints and polite (shout out to Chris) , it’s just the rooms are not up to standard and while I appreciate their attempts to rectify the situation, it just didn’t seem like there was any feasible solution to offer. We ultimately left after 2 nights to take the next available