11-48 Minaguchicho, Atami City, Shizuoka Prefecture, 413-0016, JapanSee Hotel Details
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1 night
Guest Reviews
8.9/10
Very Good
17 review
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Verified reviews
Location8.9
Amenities8.9
Service8.9
Cleanliness8.9
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Positive reviews(15)
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Negative reviews(2)
Anonymous User
Comfort Suite Twin With Open Air Bath Non-Smoking
Stayed in Sep 2024
Traveling with friends
12 review
10/10
Outstanding
Posted on Nov 22, 2024
The hotel couldn't be better, the service was first class ~ there were Chinese service staff as well. All rooms have private baths, which are very comfortable.
The teppanyaki dinner was also excellent. Just remember to go to Atami Station for free pick-up. Although it is obviously closer to Kinomiya Station.
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Hutianriyueyou
Stylish Twin Suite Smoking
Stayed in Aug 2023
Other
29 review
10/10
Outstanding
Posted on Sep 11, 2023
Very good. I stayed in two similar hot spring hotels. This one has better food and bigger rooms.
We had the Premiumn Luxury Twin Suite for 5 nights. Everything was just fine. The food, the suite, the onsen, the staff. We enjoyed three types of food for dinner. The breakfast was just ok, but the food for dinner was spectacular. It's quiet and relaxing.
Response from Property: Thank you very much for your stay with us for 5 nights. We use local ingredients and offer dishes prepared using traditional cooking methods and the chef's ingenuity. Your feedback is very encouraging to us. We hope that you will use the "FUFU JAPAN" group again when you visit Japan. Thank you very much. FUFU ATAMI General Manager
joelm155
Stayed in Apr 2023
Couple
10/10
Outstanding
Posted on May 22, 2023
While my wife and I have stayed in ryokans before in different parts of Japan, the Fufu Atami was definitely one of the best in terms of the lodging, food and service. The price was certainly higher than any ryokan we have stayed in before, but we feel that the value was there to back up the costs. We stayed in three different ryokans in Atami on our last trip and all were excellent. But I would say that the Fufu Atami was a cut above. As with almost every location in Japan, the service is excellent. But at the Fufu Atami, they just seemed to take it to another level. Once on the property, there atmosphere and ambiance is almost zen-like. For the price, we were expecting that the food would be amazing and it did not disappoint. While we enjoy the traditional rooms, there were none available when we tried to get a room so we stayed in a western room, which ended up being fine for us.
Response from Property: Thank you very much for using Fufu Atami the other day. We are very happy that you enjoyed your stay with us and that we were able to help you create some good memories. For us, words of praise are the best reward and a source of power. More than anything, your words are an encouragement to our staff. It is our greatest joy to see that your stay in Atami was a wonderful time and that you return home with a smile on your face. We look forward to serving you with seasonal flavors and seasonal flavors, so please come visit us again. We look forward to the day when we can meet you.
Guest User
Stayed in Feb 2024
Other
10/10
Outstanding
Posted on Mar 6, 2024
This is my third visit to Fufu Atami. I visited Ki no Ma no Tsuki again in March after November. Last time, I stayed in Yuzuki, so this time I booked Akatsuki. The room looked very spacious and was very comfortable. The construction noise in the main building was not too bothersome, and the sound of the river was soothing. There were no problems with the facilities. I arrived a little early for check-in, but I was able to get to my room right away. Unfortunately, it was raining, but it was still charming, and I was able to relax by hearing the birds singing. For dinner, the head chef requested me to enjoy the usual sushi kaiseki. I don't like sashimi, so they changed it. The breakfast was just the right amount and was enough. They called me in advance to check out the room on my way back, and they came at a good time and I left the inn at exactly 12 o'clock. On the way back, they asked me to carry my luggage and saw me off, so I was satisfied with my stay from check-in to check-out. This time, I give it 5 stars. My friend said he wanted to come back, so I made a reservation for September, which would be his birthday, but I was told that I need to call the reservation center after April to guarantee the best rate. All the staff were very friendly and we had a pleasant stay. I think it's a nice inn that's worth the price. My only request is that the smoking area is too dark and scary. Although it can't be helped as the whole building has a moonlit image, I wish they had one more light, as it's too dark at your feet. This is my favorite place in Atami.
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ShunzoH1
Stayed in Oct 2023
Couple
8.0/10
Very Good
Posted on Nov 22, 2023
This is my second visit to Fufu Atami, and this time I was drawn to the sushi kaiseki and chose Kinomatsuki. There was a little noise due to construction work in the main building, but that can't be helped. A room in Yuzuki. It's unfortunate that the bathroom dryer was broken. It wasn't a cold season, so it wasn't a problem, but I hope they do a better job of maintaining it. Dinner was better than expected. Because they use raw ingredients, it was a little different from what was listed on the website, but that was good. We had a satisfying time with Chef Toba's light-hearted talk and delicious food. The breakfast was also good and plentiful. My companion seemed very satisfied with the food, so we made a reservation for March. This is the fifth visit for the Fufu group, so if I had to say something, I would like the drinks in the refrigerator to be changed a little. We arrived a little early, but no one came out, which made me feel uneasy. Check-out is at 12 o'clock, but we have to do the procedure in the room, so I felt like we were kicked out early and it was unsettling. I think it would be fine to visit five minutes before. It's a shame that the last impression was somehow bad. After I paid, no one was there and they didn't even help me with my luggage. I guess it can't be helped if that's how they do things, but I didn't have a very good impression of it. I'm sure there are people who like it, but it's a bit tricky. I learned something this time, so next time I'll get used to it. It's also a bit interesting that you can't adjust the temperature of the open-air bath from inside the room. Also, lunch was included as a member plan perk, but it was nice that they changed it to a first drink. I would prefer a complimentary drink or hotel credit if possible, rather than a gift. If it costs the same, I think customers would be happier if they had a choice. So, I would like to give it 5 stars, but I gave it 4. I look forward to returning in March.
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Response from Property: Thank you very much for using Fufu Atami Bettei Kinoma Tsuki the other day. We sincerely apologize for the inconvenience caused by the construction work in the main building and the sudden breakdown of the bathroom dryer in your room. We would like to offer our apologies once again. Going forward, we will continue to work hard to impress you with every aspect of our hospitality. All of our staff will take your kind words to heart and strive to make our guests happy. We understand that there are still many areas we need to improve, but we hope you will continue to support us. We look forward to your next visit in March.
_X923WW
Stayed in Sep 2023
Family
10/10
Outstanding
Posted on Oct 4, 2023
We stayed in two rooms for one night for my parents' anniversary. When we made the reservation, we requested that they be considerate of stairs and other issues because my parents are elderly, but we were given the room at the very end. The mat on the deck sofa on the terrace had been peeled off, leaving the cracked boards exposed. My mother's impression of the Sisley beauty treatment she received as a gift was, "They were very strict about offering options. I told them it was a gift from my child, so I didn't mind, but they were very persistent." The teppanyaki was amazing. At Hitoshio in Sekaie, the staff are young and casual, but at Fufu, the head chef shows off his skills. I was impressed that they gave me their business cards and greeted me. The champagne from the anniversary plan that was rejected at Sekaie can be used for a toast at Fufu. The wine was also delicious. However, the staff at both places are great. I will use it again.
This is my first time at Atami Onsen. Which inn should I choose? 1. 30 rooms or less 2. Open-air bath 3. Privacy (including dining area) 4. One review ☆ Content and response This time I decided on "Fufu Atami". The facility environment is old, but not so much that it bothers me. The lighting in the guest rooms is a little dim, so it may be difficult to tell whether they are old or clean. I prefer brighter rooms, so I think it would be good if they could adjust the amount of light to be a little brighter. The human environment is "young!" The first guide was a new graduate staff member, and the other floor staff were also young, in their early 20s at mealtimes. There were several times during my stay when I was made to make mistakes in my response, but I think it is necessary to gain experience in the field to train staff, and I could see that they were trying hard, so I let it go this time (perhaps they assign veteran staff to repeat customers). As for the food, it was well seasoned. The temperature was still around 30℃, so it was delicious. However, the overall flow balance... Since the taste was solid, I would have liked a "palate cleanser" before the "grilled food" ⇒ "strong appetizer", or a "table food". Ultimately, it's all a matter of preference, but there are plenty of other accommodations at this price, so it's important to have a particular feature or recommendation... I'm staying at Atami Onsen for work in November, so I did some preliminary research, but next time I'll look for a different accommodation.
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Response from Property: 先日は当館をご利用くださり誠にありがとうございます。 大変貴重なお時間を頂戴して、ご宿泊の感想を頂き心より御礼申し上げます。 また返信が大変遅くなり申し訳ございませんでした。 この度のご意見を参考に旅館としての在り方と、お客様が快適にお過ごし頂ける旅館づくりに再度徹して参ります。 次回お越し頂けました際には安心したご滞在になれますよう努力させて頂く所存でございます。 また、お客様にお会いできます日を楽しみに、従業員一同、心よりお待ちしております。
wantaco
Stayed in May 2023
Couple
10/10
Outstanding
Posted on Jun 4, 2023
My wife and I stayed here amidst the greenery. We stayed in a twin room in the "Kino-no-Ma-Tsuki" room. The layout was typical of luxury hotels. We had a sushi kaiseki dinner. The food was delicious, and we enjoyed talking with the chef, so it was nice to have a lively atmosphere.
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Response from Property: 先日はふふ熱海「木の間の月」をご利用頂き誠にありがとうございます。 私共にとってお褒めのお言葉は何よりのご褒美であり、パワーの源でもございます。 お料理につきましてもお褒めいただき、早速料理長や板前へ伝えてた所大変喜んでおりました。 お客様からのお言葉は、何よりスタッフの励みとなります。 熱海でのご滞在が素晴らしいひと時となり、笑顔でお帰りいただけることこそが、私どもにとりまして何より大きな喜びでございます。 四季折々の風情とともに旬の味覚をご用意してお待ちしておりますので是非またご来館くださいませ。 お目にかかれます日を楽しみにお待ち申しあげております。
Guest User
Stayed in Feb 2023
Other
10/10
Outstanding
Posted on Mar 1, 2023
I've stayed at Suishoen twice before, so this time I decided to go to Fufu Atami. I made the reservation quite a while ago, so I requested a room called Zui. I was happy that they kept the room I requested. It was bright with two sides of light, and there was an elevator, so it was easy to get around. It was very quiet, and the only sounds I could hear were the sound of the river and the birds, so I was able to spend my time there in peace. I was given a completely private room for meals, so I was able to eat quietly, and the food was just as delicious as at Suishoen. The only disappointment was that my favorite tuna was watery and not tasty. The other dishes were fine. My wife had a beauty treatment at Sisley, but she was satisfied. The breakfast was neither good nor bad. The kenchinjiru soup was too much and I couldn't eat it. The large public bath was a little low in temperature. The room facilities seemed well-equipped. I've booked Kinomatsuki in May next, so I'd like to enjoy sushi. There was wine pairing, but it seems there is no sake pairing. All the staff were very friendly and it was a wonderful stay.
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Guest User
Stayed in Oct 2022
Couple
4.0/10
Posted on Nov 19, 2022
Atami Fufu... Maybe my expectations were too high... The room I stayed in was "Shou". When I checked in, I was suddenly asked to show my ID and a certificate of receiving the coronavirus vaccine. I guess it was for the discount procedure. When I confirmed my stay in advance, there was no information about it, so I didn't bring it with me. Of course, both my husband and I had been vaccinated four times. Maybe we were out of common sense in not bringing it with us. As for the food... I chose kaiseki. Perhaps they were trying to show off, but they made fig tempura and poured chestnut paste over the fruit for dessert. It killed the goodness of the fruit and it wasn't tasty. The person who showed me to the room emphasized that it was a "Japanese cuisine inn," but is that really enough? Why not try another inn once? Oh, by the way, Shou... the TV in the open-air bath in the room was broken. The room was also designed in such a way that it was a long detour to get to the toilet. Even though it was just one wall away from the bedroom... I have room to reconsider. Maybe... I won't be returning...
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Response from Property: Thank you very much for using our hotel the other day. We deeply apologize for the discomfort you experienced during your stay due to our service. We also thank you for your valuable feedback. We believe that we should strive to ensure that our guests are satisfied and happy before receiving any complaints like this one. We deeply apologize once again for the discomfort you experienced as our negligence caused your stay to be less than pleasant, and for not being able to meet your expectations. If you have the opportunity to visit us again, we will do our best to ensure that you can use our hotel with confidence and peace of mind. We look forward to welcoming you again.