Anonymous User
January 4, 2024
Thunderbolt: I booked a hotel three months in advance, but when I arrived, they said they couldn't find my order. They didn't check the order confirmation number, but only said they couldn't find our reservation name. They also said they didn't recognize Ctrip and only recognized bookings from booking or *******, leaving us hanging for three or four hours in the middle of the night.
After Ctrip customer service intervened, we were told that we could check in, but when we went back to the front desk, they said the room was overbooked and we couldn't check in, and they wanted us to transfer to another so-called "four-star" hotel - the room was musty, the toiletries were used, and there wasn't even a bottle of water in the room... We had nowhere to stay in the middle of the night and could only accept it. So far, the hotel has not apologized or paid any compensation, and even thought we took advantage of them.
I don't want to go into details about the bad experience. I booked the hotel three months in advance, but I didn't believe that they said there were no rooms in the end. I seriously suspected that the hotel resold our order at a higher price, and they didn't tell us the truth.
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