Elephantine Island, Sheyakhah Oula, Aswan 1, Aswan, Aswan Governorate, 99999, EgyptView Hotel Details
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Movenpick Resort Aswan Guest Reviews
3.9/5
Good
57 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities3.5
Service3.7
Cleanliness3.9
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All reviews(57)
Positive reviews(45)
Reviews with photos/video(20)
Awesome stay(17)
Loved the view(15)
Classy environment(11)
Great service(9)
Delicious breakfast(8)
Negative reviews(12)
Izaiaia
Classic King Room With Nile View
Stayed in Nov 2024
Family
5 review
2.7/5
Posted on Nov 17, 2024
I got scammed by SPA. When I explain the guest relation about saturation they rejected listen to me and they didn’t help at all.
Response from Property: Dear Izaiaia,Thank you for sharing your feedback regarding your recent experience at our SPA. We sincerely apologize for the inconvenience you encountered. Please rest assured that we take guest comments seriously, and we will promptly address this matter with our team to ensure such issues do not arise in the future. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for an improved experience.Warm regards,Ihab NabilDirector of Quality & Guest Experience
Maheen
Superior King Room With Nile View
Stayed in Jan 2024
Family
1 review
3.5/5
Posted on Jan 12, 2024
The check-in process became a bit unpleasant as their stated policies did not match what was written in our trip.com booking confirmation. This included check-in time and number of guests for the room. We included our children and even had their ages listed in the confirmation. Upon check-in we were told that it was only a room for two adults. We were then instructed to pay extra for one child. Policies should be conveyed clearly when booking so we can know what to expect.
Otherwise, the room had a beautiful view and the kids enjoyed the large pool. The breakfast buffet had a great selection.
Angelo Amante
Superior Room with Nile View
Stayed in Aug 2023
Couples
10 review
5.0/5
Outstanding
Posted on Aug 10, 2023
It’s one of if not the best hotel in Aswan, situated in an exclusive island with an amazing view of the Nile and Nubian village. The staff was super comforting and lovely. There’s a shuttle boat that runs 24 hours to the main center of Aswan. I had an incredible time here. <3
Chow
Superior King Room With Nile View
Stayed in Aug 2023
Family
9 review
5.0/5
Outstanding
Posted on Aug 5, 2023
Thank you Tisir for helping us survive in Aswan. Amazing hotel with nice pool and good facilities. The breakfast is good. The room is clean and the view is amazing.
Guest User
Superior King Room With Nile View
Stayed in Jan 2024
Couples
42 review
5.0/5
Outstanding
Posted on Jan 22, 2024
The hotel is in an island in the Nile river - there are 2 buildings old and new -The Nile view from the balcony is amazing. Great breakfast - polite and courteous staff . Everything is excellent.
sai p
Superior King Room With Nile View
Stayed in Feb 2024
Family
2 review
4.7/5
Amazing
Posted on Feb 16, 2024
Unique location on an island on the Nile.excellent breakfast choices. Centrally located.
Melissa
Superior Twin Room With Nile View
Stayed in Apr 2023
Travel with friends
18 review
4.2/5
Very Good
Posted on May 4, 2023
The food is nice, I love the coffee machine which provides variety of coffee
Bai
Superior Twin Room With Nile View
Stayed in Jan 2023
Family
29 review
5.0/5
Outstanding
Posted on Jan 18, 2023
Very nice view, special location, beautiful island garden, nice and unforgettable experience
Guest User
Superior Twin Room with Nile View
Stayed in Dec 2021
Couples
1 review
3.7/5
Posted on Dec 20, 2021
it would be time to renovate rooms and mattresses need to be urgently changed in Tower building.
Regular breakfast buffet offer.
Guest User
Classic King Room With Nile View
Stayed in Oct 2024
Family
31 review
1.2/5
Posted on Oct 27, 2024
The worst hotel so far. We booked two classic river view rooms, but the two rooms at the bottom of the G floor at the front desk had no river view at all. They were rooms at the corner of the swimming pool. After negotiation, I explained to a short and fat Egyptian guy at the front desk that I had made a note when booking. But he said in a cold manner that bookings on third-party platforms were not guaranteed and would not be replaced. I had no choice but to check in and found that the toilet bowl was full of yellow stains and the toilet paper could not be flushed. There were small bugs on the wall above the phone. The hotel needs to take a ferry to get there, which is not very convenient. This is another reason not to recommend it. No wonder there are so many bad reviews on the platform. It turns out there is a reason. When I left the hotel, I complained to the front desk manager and said that I would be given a free room upgrade next time; but it’s a pity that we will never come to this place again!
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Response from Property: Dear Valued Guest, We apologize for your disappointing experience. We are sorry for the inconvenience with the room and cleanliness issues. Rest assured, we have taken note of your feedback seriously. Thank you for bringing this to our attention. Warm regards,Ihab NabilDirector of Quality & Guest Experience
Guest User
Panoramic Suite With Nile View
Stayed in May 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on May 14, 2024
The most satisfying hotel in Egypt during the ten days.
I highly recommend the Nile View Suite, the balcony is very large and the view is really amazing.
The price is more than a thousand cheaper than the old waterfall that day.
The facilities are not very old.
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Anonymous User
Superior Twin Room With Nile View
Stayed in Oct 2024
Other
4 review
2.7/5
Posted on Oct 30, 2024
Currently the hotel only opens the old building. The rooms here are in disrepair. The decoration and furniture are far from the 5-star standard. But the price is at the 5-star level. Very disappointed
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for sharing your feedback. We apologize for not meeting your expectations. Your comments are valuable to us and will be shared with the team for further improvements. We hope to welcome you back for a better experience. Warm regards,Ihab NabilDirector of Quality & Guest Experience
Sameer
Classic King Room With Nile View
Stayed in Oct 2024
Family
11 review
5.0/5
Outstanding
Posted on Oct 7, 2024
It is quiet in a bustling city. Check-in and check-out of the hotel on the island are both done by boat, which is quite interesting.
Original TextTranslated by Google
Response from Property: Dear Sameer, Thank you for sharing your experience at Mövenpick Aswan. We appreciate your positive feedback about the unique boat transfers during check-in and check-out. We look forward to welcoming you back soon.Kind regards,Ihab NabilDirector of Quality & Guest Experience
Guest User
Superior King Room With Nile View
Stayed in Mar 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Mar 31, 2024
Part of the French Accor Group, it is located on a small island in the center of Aswan. It is surrounded by water and has unparalleled scenery. The most important thing is that the ice cream is delicious.
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Guest User
Royal Villa
Stayed in Feb 2024
Family
14 review
3.2/5
Posted on Mar 5, 2024
The environment is very good and the service is average. It can only be regarded as a four-star level. A small number of basic staff in the hotel do not understand English. The biggest problem is that the hygiene is too poor. There is a lot of fallen leaves and dust on the sofa cushions on the terrace of the Royal Villa where we stayed. There is also a lot of fallen leaves and dust on the curtains in the room. A lot of dust, which is a problem that should never occur in a hotel at this price. Also, when I went to the executive lounge on the high tower after a meal, I was told that I couldn't sit by the window if I only drank wine and didn't eat? ? It's the hotel's turn to tell guests where to sit and when. It's too rigid.