Deanna D
October 2, 2024
I recently recovered from surgery, meticulously researched hotels and chose this one so I could swim in the pool, use the hot tub and the sauna. I live down the road so it wasn't a matter of needing a place to stay. When I arrived the pool area was completely closed, due to what they said was emergency maintenance. I looked at the work there and it was cosmetic. They were well aware the pool would be closed. There was no sympathy or help offered, even though I had booked the hotel through their own family of hotels, the clerk stated they would have to go through a process for a refund. I decided to go ahead and stay as I know how the refund game goes. The TV kept losing reception, the shower wouldn't stop spraying when you took a bath. There was other loud work going on at the hotel. Obviously a bit off season so they were getting work done and being deceptive about it. I find this hotel to be particularly horrible in the way they operate and treat customers. Stay away