Assago Hotels with Gym

I love this hotel and have stayed many times. This time however I was feeling less than happy. The reception staff could benefit from customer service and hospitality training. They seemed to have great difficulty in checking people in with an altogether disinterested negative attitude.. My first room had no handle on the window therefore it couldn't be opened the room was stifling. The room was changed this one had a very loose handle on the window and the heating dial broken off the wall therefore this room was very cold the complete opposite. But I didn't feel I could ask to change again. We wanted to have a drink in the bar but we're told by the waiter in the bar that we couldn't because the tables were for food only. Luckily the barman said we could sit at the bar. Overall this time generally the staff made us feel unwelcome especially when we checked out. The only exception was the gentleman who came to see us in the second room who tried to be helpful.

Well organized hotel with adequate rooms and decent breakfast (standard included). The staff was very friendly, but not always proficient in the English language. The location isn’t pittoresk, but very functional when you are visiting Mediolanum Forum for any event.