Travelady77
August 22, 2024
I don’t normally write online reviews, but our recent stay at this hotel was just so disappointing that I wanted to make other potential guests aware. I recently visited Asheville with my two boys and we had had a long day out. We were considering spending the evening downtown, but we decided to head back early so they could go to the hot tub, and then grab dinner at the hotel restaurant. When we got to the pool, we found out that the hot tub was closed (we had been told it was open), the pool was too cold for swimming, and that the restaurant had to unexpectedly close for the evening (again, no notification), so the hotel would not be serving food. I asked the staff at the front desk about these unexpected closures. They were rude and dismissive. No apologies or offer for any sort of remediation. Not the level of service you’d expect for this price.