Embassy Suites by Hilton Hotels in Ashburn

We had made arrangements for a Park, Sleep, Fly stay here with a flight from Dulles. We arrived Saturday afternoon dropped our vehicle and Springhill Suites provided us with a shuttle to the airport. The desk and shuttle driver were very kind. To our surprise, after several hours at the airport our flight was canceled. I called back to the hotel after 9p. They found me a room and sent a shuttle. They again were extremely kind and helpful. Husan at the front desk offered a later checkout due to our late arrival and need for a late departure on Sunday. Sunday afternoon they quickly arranged another shuttle for us. Our driver David was so very kind and offered the same outstanding customer service we received from Husan. We will be staying at this hotel again on our way home from our international trip. I highly recommend this location. Our room was very clean and really comfortable. It included breakfast in the morning. I will come again and highly recommend it to others who are traveling!!!

Experience comfort and convenience for your extended stay at Residence Inn Dulles Airport at Dulles 28 Centre, one of the top hotels near Dulles Airport with shuttle service. Our modern hotel provides convenient access to Dulles Airport, making your travel seamless. Enjoy nearby top attractions like Dulles Town Center, Dulles 28 Centre, and Ashburn, Virginia. Relax in our pet-friendly suites, featuring luxury bedding, complimentary Wi-Fi, flat-panel TVs, and fully equipped kitchens complete with a courtesy grocery shopping service. Out hotel in Dulles, VA offers daily complimentary breakfast you can enjoy indoors or unwind in our outdoor patio area. Maintain your fitness routine with our on-site fitness center or take a dip our indoor pool. Plan your next business or social gathering in our versatile event space near Dulles Airport. Experience all the amenities you need for a relaxing stay at Residence Inn Dulles Airport at Dulles 28 Centre.

Live for the first time, convenient parking

I stayed at this hotel for 6 night with other team members. The rooms are dated, sheets don't fit the bed, and parking fees are absurd. The hotel parking lot connects to a ***** mall parking lot. There is parking everywhere including plenty in the hotel parking lot. But they still charge you a $7 per day for parking. Internet is beyond horrible. I paid $4 a day for the ”faster” internet and I was luck if it worked 20% of the time. Also good luck getting a good cell signal in the building. The worse part was the rude staff. On check-in, they charged me $109 for incidental. After checkout I was charged for the full stay which included room, parking, internet, state tax, and occupancy tax. They did not subtract the incidental fee they had already charged me on check-in. I had no other incidentals. I had two speprate charges on my card. One for the full price of my stay and other which should have been an incidental hold. I called the hotel to discuss the extra charge. I was connected to the hotel manager named Sara/Shara. Saying she was rude is putting it nicely. She spoke down to me and flat out refused to help and denied that there could be another charge. She made absolutely no effort to verify or look in to my concerns. All she had to do was review the audit reports and she would have seen the charge. I offered to share the authorization number for the charge or show her my credit card statement with both charges coming from same place. She was not interested. The kicker, she accused me or my co-workers of making the charge. So in her mind, I broke in to the hotel systems, charged my own credit card, and now was calling to request a refund back to my card? Hooray for customer service! In my experience, incidental are hold for a certain amount on my card. Not a charge that is never returned. An off the record charge coming from the same hotel sounds like a scam. Be careful and keep a close eye on you credit card statement if you want to brave this place. My company and I have been using Hilton properties for many years. After this experience, we will need to look for a more reputable hotel. Very surprised by this experience from a Hilton but I guess times are changing.

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