Renaissance Raleigh North Hills Hotel

Awesome place to stay

Rental was guaranteed for a tub. Room had shower only

Great spot for a quick getaway plenty of shopping dining options.

Lots of shopping and restaurants close by

Loved the staff, breakfast was delicious. Everything is in walking distance and there are options to choose from! The bed was the most uncomfortable hotel bed I have ever slept in. My back muscles were burning all night long. There was a constant bang from 9 pm to 2 am. Staff was notified during my departure. Nothing against this hotel in general but I have stayed in nicer rooms in other hotels. I will not be returning to the Renaissance Hotel.

Don’t call this place and don’t ask Sean to speak with Corey. They get very aggressive and hostile. I had an accident in my room 202 and I called the front desk for help, but to my surprise those little punks didn’t help me at all but there was this one employee named Kevin G he was amazing 10 out of 10 he deserves a raise thank you.

Air conditioner in room when we arrived. Contacted maintenance, dropped bag and went out. Came back in the evening and air conditioner still was not working. Maintenance spent 10-15 minutes servicing but could not get air to turn on. Engineer called front desk and we were told we would be moved to a new room. I went down to pick up key and front desk told me they had not talked to anyone in maintenance. Front desk told me that hotel did not have any rooms available, and they would have to make a reservation at another hotel. Told by front desk that we would be moved to AC but came out of backroom and provided letter for comp room at Hyatt House. Packed up car and drove over to Hyatt House. Front desk at Hyatt House and provided letter, I was told they had no idea about letter and wanted payment for a night stay. After 10 minutes at front desk, I called Renaissance to explain situation. Front desk at Marriott claimed they called Hyatt and had confirmed vacancy. Eventually Hyatt front desk agree to provide room. We had reserved two queens at Renaissance but where given room with one king for 3 people. Front desk at Hyatt then proceeded to tell me they did not have parking and I would have to park on the street or pay lot. I explained there was no where to park on the street and again after pushing Hyatt front desk gave me authorization to park in a two hour lot. Renaissance dropped ball arranging alternative accommodation. Ended up ruining evening and wasting 1 hour and 45 minutes. When I complained to Renaissance front desk the next day re poor customer service and Marriott employees acting like other employees were lying, I was told air conditioning in a couple of floors had failed later that evening. What has happened to customer service?

The hotel does not offer enough activity.