Hotel Mates Asahikawa

酒店有些舊

房間燈光昏暗，照明不足，以現在科技有LED燈光實太不理想。花洒水力太弱，浪費了好用的花洒頭。

A long-established business hotel. It's located close to the station, hot springs, and convenience stores.

The room is clean and tidy, close to Asahikawa Station, high cost performance

It's old, but it's cheap and I've used it quite a bit. Last time, I stayed here during the Obon period for 1900 yen per person per night using the Hokkaido resident discount. This time, I confirmed the price over the phone and was told that it was 1900 yen per person per night using the Hokkaido resident discount, so I made a reservation. However, when I checked in, the price was about 2400 yen per person. Even when I told them that there was a difference between the price on the phone and the price, they insisted that it couldn't be true and did not apologize. Even when I told them that it was 1900 yen during the Obon period, they insisted that it was a customer's mistake. This time, it was cheap with the Hokkaido resident discount, but I was disgusted by the terrible service. Perhaps the staff made a mistake in calculating the Hokkaido resident discount, and I was able to stay cheap last time, but I couldn't accept the difference between the price over the phone and when I checked in. The manager's response was terrible. Just because he is older, his attitude towards customers is really terrible. I will never stay here again. Please be careful not to be lured in by cheap prices and have unpleasant experiences. I don't think that the customer is God, but the manager's response was just too terrible. It is rude to ask if I remembered incorrectly. I was unable to confirm my past receipts, and I was left with only a feeling of discomfort. It is a shame as I have stayed there many times. From now on, I will stay at hotels with good service, even if they are expensive.