binghuan
November 15, 2024
Before checking in, we booked a taxi for the next morning at 5am with the front desk (a lady). We confirmed it repeatedly and they said it was no problem. But when we checked out the next day, we asked where the taxi was? The front desk (a man) said they didn’t know and that they hadn’t booked a taxi for us. We called for a taxi at the last minute, but there was no car to take the order. Then they told us that there was no car and there was nothing they could do. Could you handle it yourself? Me? Me? What? What do you mean there was no car and there was nothing they could do? We specifically chose this five-star hotel because they had a car to pick us up at the airport. You said on the website that there was no car, which was equivalent to fraud. You can be so self-righteous about dereliction of duty. Is the management and credit of a five-star hotel so bad? Are you responsible for your dereliction of duty that caused us to miss the early flight? If you can’t ensure the arrival of the taxi, you should tell the customer in advance that it’s okay to book a taxi in advance. You didn’t say anything and didn’t make the final effort. You just perfunctorily said there was nothing you could do. It’s really disgusting. I have never encountered such a disgusting five-star hotel. It doesn’t deserve even one star. And the broken elevator, old antique, often breaks down,
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