Resort Rio

Guests praise the diverse breakfast options, impeccable cleanliness, spacious and comfortable rooms, excellent amenities, and exceptional staff service. The accommodation's location is also highlighted as an advantage.

The Resort Rio best Resort in Goa . They have lots of options in vegetarian food, we enjoyed our breakfast at Pickled Mango Restaurant. They serve special cutting chai which is fabulous. The food aNd service s excellent in the Restaurant special thanks to Manager Francis, Ajay Shouvik. And Raj. Thank Resort Rio

Our stay at this 5-star resort in Goa was far below expectations, and we left feeling deeply dissatisfied with the experience, especially considering the price. Check-in and Initial Impressions: The check-in experience set the tone for the stay – unwelcoming and chaotic. Despite emailing ahead to inform the hotel of our 10-year anniversary, there was no acknowledgment of the occasion. The package we booked included a welcome drink, but this was never offered, and even basic hospitality, like a glass of water, was absent. Room Quality and Cleanliness: The room was underwhelming and lacked the cleanliness one expects from a property of this caliber. For the rates charged, this was particularly disappointing. Breakfast and Dining: Breakfast was another letdown. Unlike other 5-star resorts in Goa, it wasn’t clear where to order freshly made food, and staff seemed unwilling to accommodate special requests unless I insisted on speaking to the manager. Shockingly, I had to ask every single day to speak to the manager, even when dealing with the same staff members. Their reluctance to assist without managerial intervention reflects poorly on their service standards. Inconsistent Policies and Smoking Rules: My husband enjoys a cigar in the evenings, but when we inquired about smoking near the pool, we were informed there was no smoking allowed anywhere on the grounds and directed to stand outside. While we accepted this rule, we later observed other guests openly smoking cigarettes on the premises. This inconsistency in enforcing policies was frustrating and felt unfair. Positive Aspects: It wasn’t all bad. Once I finally managed to speak with the manager, they made efforts to accommodate my breakfast request. The SPA experience was genuinely delightful, and the pool was well-maintained and enjoyable. Reception and Staff: The reception staff were the worst we encountered, offering nothing beyond polite smiles and nods. Their default excuse for any issue was that the manager was "in a meeting," but I later learned the manager was actually on leave. This dishonesty and lack of transparency were incredibly frustrating and undermined trust in their service. Final Thoughts: While there were a few highlights, such as the SPA and pool, the poor service, lack of cleanliness, inconsistent rules, and dishonest staff overshadowed them. For a 5-star resort, this property fails to deliver on both basic and premium expectations. I would not recommend this hotel and suggest looking at other options in Goa for a more consistent and welcoming experience stay at hotels Such as W Hotel, Marriott etc.