Guest User
December 11, 2024
Completely Disappointing Experience – Worst Stay Ever!"
I had the most frustrating experience at this resort, and I wouldn't recommend it to anyone. Upon checking in, I was given the wrong room – and not just a little mistake, but a completely different room from what I had booked in advance. I had specifically reserved but they gave me a wrong room with no explanation.
When I went back to the front desk to address the issue, I was met with complete indifference. The staff seemed unprepared to handle the situation and just shrugged it off, saying "Sorry, we're fully booked." No effort was made to offer a proper solution or make it right.
What really got to me was the lack of professionalism and customer care. If you're looking for a relaxing getaway, do yourself a favor and book somewhere else. This place completely ruined my vacation, and I will never be returning.