The Ritz Carlton, Pentagon City

The location is great, in the heart of Crystal City and next to great shopping and restaurants. The staff is real friendly and kind! However, the hotel is very outdated. Scuffed up furniture, walls and the rooms are nothing to brag about. The hallways are humid and the carpet is dirty. This place needs a major renovation! Nothing about this hotel is luxurious. I’ve been to Fairfield Inn’s in the middle of nowhere that have nicer rooms and bathrooms.

I stayed here recently for a family wedding, and I loved it. Service -- I believe it was Hannah who checked me in if my memory is correct. She was excellent! The bell and valet staff were also friendly and attentive, helping me get a taxi when my Uber canceled in route, telling me I could wait inside while wearing my evening dress for the wedding shuttle and they would come get me when it arrived, holding the front doors open for us each time, etc. The housekeeping staffer who cleaned by room was the BEST housekeeper I've ever had in many years of travel. (She left a card, but I don't want to use her whole name on here for her security -- initials are GG, in case management wants to recognize her.) She made sure to get a broken hook in the bathroom repaired, organized all my wires with my chargers and computers, hung up my evening dresses for me -- THE BEST. We ordered room service while getting ready with the mother of the groom and that experience was wonderful, too. Location -- attached to a thriving mall with great stores. In a very walkable area. Room -- well appointed, and I love turndown service with the chocolates. Great fluffy Ritz-Carlton bed. I slept well! Bar/restaurant -- we had some late night cocktails there post-wedding and the management let us have our fun as a group without being stodgy. Thank you! I would definitely stay here again if in the area and the price is right again (and the price wasn't that bad for the quality of this hotel, honestly).