Kckckckc
September 20, 2024
During this trip to Stockholm, I stayed in two Radisson hotels. The beds, towels and cleaning were all very clean. The only drawback was the varying quality of customer service at the counter!
A group of three people booked two rooms at the airport hotel on the last day of their trip in Stockholm. We checked in at 3:00 pm. The female customer service staff at the first lobby said that there were no room types booked on the same floor, so we finally arranged two rooms on different floors. There is one unit on the east side and one on the lower floor on the west side. The walk is very far. After a lot of hard work, the three of them dragged their luggage to one room and then to another room. They found that the room card could not enter the room, so they went back to the lobby to tell her that there was a problem with the room card and that the room was too far away to see if they could arrange two more rooms. On the same floor or directly in a larger and smaller room, the last one is slightly closer and smaller, and it is also stratified from east to west. After getting the new room card and going back to the room where I originally put my luggage, I couldn't get in again with the door card! omg! Looking for a counter attendant again! Everyone was sweating profusely while walking around, and they still haven't solved the problem after working on it for more than half an hour! Finally, I walked to the counter and was replaced by another female customer service staff. I sincerely thank Erandathi for her thoughtful help and found two opposite rooms. The problem was finally solved!
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