Guest User
January 1, 2025
This is not a 4 or 5 star hotel. The rooms are small and dated, even in the 5* section. Room was dirty on arrival. Did mention it to reception but nothing done. Spa itself is nice but staff rude. They make you feel like they are doing you a favour by allowing you to use it. No towels offered, and you get made to feel awkward asking for one. Also booking not easy, they try and put you off booking by saying it will be busy or beware there will be children. Both times we used it was not busy at all. Disappointing as it’s a big reason to book this hotel. A la carte food ok but not amazing. Location is decent not too far to walk. I think the hotel just rely on this fact for bookings. Overall not the worst but could be so much better if the staff were trained better, and the spa staff replaced.