Diana Palace Hotel Zakynthos

Dining Options: Several users appreciated the food offerings, with specific praise for breakfast variety and the quality surpassing local restaurants. However, feedback on dinner was mixed, with some opting to dine outside.

Let me be clear: This was not a four-star experience in any shape or form. The Diana Palace Hotel in Argassi may present a shiny image online, but what we walked into was a complete mismatch from the advertised photos — borderline deceptive. ⸻ Pros: • A few friendly and helpful staff members. • Location is decent for walking into town. That’s where the positives end. ⸻ Cons (and there are many): • Room 218 is appalling – outdated decor like something out of the 1980s, with tired furniture and worn-out fittings. • Miserable sleeping arrangements – one mediocre double, and two single beds that felt more like thin prison mattresses. • Tiny “balcony” – barely fits two chairs and a table, and access is partially blocked by the fridge. • View? You get a stack of sunbeds, a broken umbrella, and a wheelbarrow — not the garden, pool, or mountain views advertised. • Air conditioning – charged at €70 for the week unless you stick to odd, preset time slots — an absolute joke in 38+ degree heat. • Shower rail held up by an elastic band, literally. • Bathroom floods after short showers, with no extraction fan (the pull cord does nothing), and a rust-stained drain surround. • Gaps in ceiling, poor electrical setup, and only one usable plug socket in the entire room. • Hairdryer trips after 20 seconds of use. • Bedroom window won’t lock, adding to security concerns. • Light switches wired bizarrely – if one is off, neither work. • No soundproofing whatsoever – expect to hear loud music (including “Zorba the Greek”) and shouting from neighbouring hotels until well after 11pm. • False advertising – the room we got looked nothing like the photos online, and nowhere on Loveholidays or the official hotel website do they show the reality of rooms like this. We paid £750 for this stay, expecting a basic but decent 4-star experience. What we got was more like a worn-down hostel. The room was uncomfortable, noisy, dated, and extremely poorly maintained. We felt tricked, and honestly, embarrassed to have booked this for our family holiday. Final word: Do not book Room 218. In fact, reconsider booking this hotel altogether unless you’re guaranteed a renovated room — and even then, proceed with caution. The dishonesty in the listing alone is enough to avoid this place. Hugely disappointing. Update since returning: The hotel has responded with an unsatisfactory and dismissive message, claiming it is the guest’s responsibility to decide whether to book — despite the fact that the images on their website are entirely misleading. Additionally, Loveholidays has closed every support request I’ve submitted, offering no assistance whatsoever with what was genuinely a nightmare experience.

Just returned from a most wonderful holiday. This hotel is all about the staff and their smiles. We were greeted by Kelly and Achilles on the front desk who couldn’t do enough for us all holiday. A big mention to Stathis and Anca at the pool bar who seemed to know everyone’s names and what they were drinking within two minutes. Thank you both for my daily Greek lesson. Finally a huge mention to the restaurant team. Marina for changing my life and introducing me to Greek coffee, to Ery and Christos for their service with a smile. The whole hotel beams, from the cleaners to the managers you can't help but smile back at them.