Clarion Hotel Tyholmen

During our previous stay at this hotel, we had a very unpleasant encounter with a receptionist who responded to us in a rude and dismissive manner. She showed no interest in understanding or helping with the situation we were facing. When we tried to explain our concern, she interrupted us with a sarcastic: “Are we going to continue discussing this?” — which we found to be highly unprofessional and disrespectful. Upon checkout, we calmly explained that such communication with guests is unacceptable. We were not rude or confrontational, so this kind of attitude was completely uncalled for. A few weeks later, we returned to the same hotel. We arrived slightly early and were told to wait until our room was ready. After spending two hours walking around the city, we received a call from a manager who, in a harsh tone, informed us that we were not welcome at the hotel. This happened after we had already paid for our stay. This raises serious questions: How is it acceptable to treat paying guests this way? After a three-hour journey, we were left without a place to stay, no support, and our weekend was completely ruined. This is not just unprofessional — it’s outright disrespectful. We also contacted the Strawberry customer service in hopes of resolving the issue, but received no real assistance. Instead, our call was simply redirected to the same manager who had already made it clear we were not wanted. Who can one turn to in such situations? This experience was deeply disappointing, and we will never again choose any hotels under the Strawberry brand. Not only because of what happened at this specific location, but also due to the lack of responsibility and unwillingness to help shown by their customer support.