Fairfield Inn & Suites High Point Archdale

Very nice stay! Would definitely stay again. Breakfast was good and showers were amazing.

My family of 4 arrived around 7 pm after my wife got a notification on her mobile app that the room was available and we didn't need to check in. I immediately went to the bathroom and found the toilet plugged. I then went downstairs to talk to the front desk lady. After strangely inquiring about how plugged the toilet was (it's plugged - does she think that half the poop is going to go down??), she said there was nothing she could do as the hotel was booked. She then just stood there at stared at me. Did she think a family of 4 could stay in a room with no toilet? I was stunned and asked her if she didn't see anything wrong with this situation. Was there a maintenance person who could come fix it? She said the maintenance person had gone home for the day. She actually thought we would just have to suck it up. I said we'll take our money back and we'll go somewhere else. She said she'd have to call the manager. Back in the room she called and said she wouldn't refund the money because I had checked in at 1 pm and if I had said something before the maintenance guy left, they would have fixed it. What??? I told her we just got there and she had said hi to us on the way in no more than 20 minutes ago. She talked with the manager again and said if we left in the next 10 minutes then she would refund us. Absolutely horrible customer service. Unfathomable that the hotel would expect anyone to stay in a room with a no working toilet. Overall the hotel is average, but more expensive than other hotels in the area. Stay away.

I am a platinum-level Marriott member. I have stayed at over a dozen Fairfield Inn & Suites across the U.S., including another one in North Carolina on this same trip. There was an issue at this hotel. The toilet in my bathroom was plugged. The lady at the front desk told me that the maintenance man had gone home for the day. She said that she would come up to my room to take a look. I suggested that she bring a plunger and that I would try to fix the problem myself. She agreed. I waited for over half-an-hour. When I called back, I was surprised to find out that she had gone home (her shift had ended). So, no one knew about my problem. Eventually, the staff brought up a plunger to my room. I fixed the problem myself. About an hour later, a manager called to apologize and even offered to put Marriott Bonvoy points into my account as compensation. Otherwise, the hotel is an average Fairfield Inn. The room was clean, it included a microwave and a small refrigerator. There is a complimentary breakfast, which includes hot and cold foods, as well as a small amount of fresh fruit. Despite the issues with the customer service, this N.C. Fairfield Inn was actually about 40% more expensive (for the same sized room) than the one I had spent the night previously in Charlotte. The price difference is difficult to justify.

Staying at this hotel was a pleasure only because of Gabby at the front desk. She is one of the best people I have experienced in all my travels. She went above and beyond for me and my family while we were vacationing. Highly recommended you stay and ask for Gabby.

I arrived much later than I had planned but the gentleman at the front desk was wonderful, very refreshing after a 9.hour drive. Our room was just as good, very clean and comfortable. I wish I had arrived earlier just to be able to have enjoyed the room longer. Breakfast was good, the eggs were probably the best hotel eggs I've ever eaten, including made to order. Checkout was simple and parking was close and convient.

Overnight stay. Hotel (lobby, common areas ) were well maintained and room was very clean and comfortable. The hotel was friendly and accommodating, Breakfast was the usual breakfast buffet fare. Area had plenty of restaurants. Easy on/off I85.

We checked in around 10 pm on 8/10/23, after booking on short notice to rest during our road trip. The woman at the desk was so friendly and helpful. Our room was clean and comfortable, and there were great options for breakfast before getting back on the road. Also we were able to use Marriott rewards to cover half of the cost, which was a bonus. We would definitely stay here again.

We were in town for college visits. Layla greeted us and it was evident she loves her job! She was professional and delightful. First night was rough though as our room was on first floor and a noisy soccer group was in room above us (233/235). Soccer coaches were completely unaware of what the high school aged players were up to. Ugh. The staff did their best to settle them down but they were disrespectful and did not quiet down until 3am!! Next morning, Stacey was on duty and she kindly moved us to a different room and surprised us with an upgrade. She left us a note apologizing for the previous night. We slept peacefully. Beds were comfortable in both rooms. Breakfast was fresh with lots of choices. All the staff was professional and kind. Clean facility. Workout room had just what we needed too.

Stayed one night here. Comfortable and quiet room, especially good service from the night clerk, Stacey, who was able to get us an item we had forgotten. She was extremely helpful and very eager to make sure we had everything we needed. Kudos to Stacey!