Grandstay Apple Valley

Convenient location near dining options and businesses, praised staff for excellent service. Comfortable, spacious rooms with multiple TVs. Overall cleanliness and comfort noted.

This place is in someways lovely and in many others needs a lot of TLC. Our room although advertised as a well equiped kitchen had not one pot/pan or any cooking utinsels. The cooktop is a little useless without them. The breakfast left a lot to be desired. Hot food wasn't hot. The biscuits and gravy was awful - gravy not hot, biscuits like rocks. There are a number of safety issues. The disabled door assist buttons on the back door did not work for incoming and there wasn't one on the front door. The back door key card reader did not work and we got locked out late at night after returning from an event. The door was locked well befoe the poste time. The single elevator was broken down for several hours one night. The trash at the back door wasn't emptied for several days leaving trash piled up and falling on the ground. The toilet tissue was almost see-through. On the positive side, the bed was comfortable enough and the staff is friendly and helpful.

Booked a king suite with a whirlpool for a little staycation on my wife's birthday. Made the reservation a few days beforehand from the Grandstay's website. When we arrived at the hotel we were given keys only to discover upon getting to the room that we were put into a queen room with no whirlpool. Went back to the desk to find out what happened and it turns out this is a very common problem at the Grandstay right now due to their renovations. Apparently their manager just switched us from the room we booked to a totally different type of room a day or so before our arrival. No communication from the hotel just made the change I'm sure hoping we would just go along with it and not complain. When I went to the desk to resolve it there was another guest dealing with a very similar issue of not getting the room she paid for as well. In talking to the poor guy stuck working the desk it sounds like this has been going on for a while due to poor planning on the part of the hotel and not properly blocking off the rooms. Their solution, a refund or a 15% discount on the room if we wanted to stay. We took the refund and found another location. Going to take quite a bit for us to consider going back to the Grandstay after this BS. Thankfully for us we didn't travel far to stay there so we could adjust. Would have been much worse for someone coming from farther away. I could have understood if we had been contacted before arrival to say the room we wanted wasn't available. But to make the change without telling us was just shady on the part of the manager. So if you book at the Grandstay in Apple Valley I would highly recommend calling ahead and making sure they are actual going to give you the room you are paying for.