Palo Alto Apartments

Truly one of the best staycations we’ve ever had! Had a two-night stay for my son’s 6th birthday. Friendly and very attentive staff. Check-in experience was smooth and easy, and the first few employees we spoke to greeted our son a happy birthday. We booked a 2-queen bedroom, which was located on the first floor with a pool view. Walked in to the biggest surprise for my son, who received a sweet treat, birthday card, and decor in our room! His reaction was absolutely priceless. He had shared that the Westin Palo Alto was by far his favorite hotel after that. The beds were like clouds. Room and bathroom was clean. The birthday celebrant requested room service for dinner, so we ordered dinner twice through the online Bonvoy app. The employee who delivered our food on both nights was very friendly. He asked us if we were enjoying our stay, if we needed anything, and if our son enjoyed his birthday surprise! It’s like the whole staff knew about it, which made it quite special. Hotel food was delicious and portions were generous! They also offer a nightly turn down service with bedtime treats located in the lobby. Location is great as it’s walking distance from Town & Country Village, filled with shops and restaurants. I have nothing negative to say about this property. A huge shout out to Leslie and the amazing staff at Westin Palo Alto. Truly a great team. Per their hand-written message on our son’s birthday card, their goal was to make our special trip as memorable as possible. They did just that and more. Fantastic property. We’ll be back!

The second time I stayed here, the environment is very beautiful, the room is very clean, I can enjoy the beautiful scenery every day, and the key is that it is very close to the customers. It is very suitable for business trips and a wonderful stay experience. Of course, the service is also very good, warm and helpful. American hotels generally don’t have slippers, toothbrushes, etc. You have to bring your own. The front desk is willing to provide it for free.

First off, I'd like to give a shout-out to the night shift front desk person Tony. He was very courteous and thoughtful in helping me on my arrival day (12 midnight) and assisted with all my needs. Thank you Tony for your efforts! For the hotel in general, it seems the place is understaffed but I believe that is how other hotels operate nowadays post COVID. The location is great and is right in the middle of where I want to be north and south of Bay Area. Many rental car locations nearby so I was able to get to one within 10 mins radius. For the room, I stayed in the king bedroom pool side with patio. The bed was very comfortable and clean. However, the downside was that the connecting room doors were paper thin, and the gap between the door and the floor was more than an inch high, so I could pretty much hear every word the person was saying in the other room. They need to fix that or else guests really don't have any privacy at all. I apologize to the couple in the room next to me because I was on a call at 3am in the morning and didn't realize I had woken them up until they started talking and I knew how bad the sound isolation was. After that, whether it was day or night time, I had to resort to whispering all my conversations because I knew people could hear me in the other rooms.

A great stay at a great city. When you want to travel with your spouse, you don't want to spend too much time in searching instead you go with such a highly recognized brand like this and most of time you don't regret your pick.

The hotel is very nice, clean and hygienic, cleaned every day, and the breakfast is also good, with cold and hot meals to choose from, and the coffee is all Starbucks, which tastes very good. There are also many types of fruits and juices, as well as freshly cut ham, and the bread is baked very well.

Pros: (For this part, this hotel deserved a 5-star review) 1. Rohan the front desk manager was nice. He made me feel welcome. He acknowledged the Hilton gold member status right away and offered the perks without me asking. He offered $ 10 breakfast credit or additional reward points.Which I picked the breakfast credit. He also gave us an upgrade to a bigger room and waived the parking fee. 2. The room is really clean and everything in great order. For example, the bathtub held the temperature of water for a long time and the shower drains fast. The bed is firm, which I like a lot. The thermostat, the refrigerator, the TV, etc all in great condition. The edges of the bathroom walls or around the bathtub also looked very clean. 3. The gym, the swimming pool, and the hot tub are all well maintained.4. The location is really good. Close to all the places we need to go. 5. The room does not have any strange smell. Cons: (For this part, one star out of five was removed) 1. Billing system: Used the Hilton app to checkout on my mobile phone. The pdf of the receipt never arrive in my email. So I went to the front desk to ask for a printout of the receipt. That was when I found out that all the perks (waive parking fee, breakfast credit, etc) promised at check-in for gold member status were not honored and my credit card was charged. The front desk manager could not find the credits in the system until I mentioned Rohan's name. Then the credits were finally applied and I got a new receipt. So it is always a great idea to make sure you review the receipt before leaving the hotel to avoid surprises like that. 2. $12.95 continental breakfast per person is steep, considering what you get. There are just some cut fruits, pastries, and bagels, and Quaker instant oatmeal in the cup. I was expecting some eggs, pancakes or hash browns for that price. I don't recommend it unless you need the convenience of eating breakfast in the hotel and you are given the $10 credits. 3. Instructions about the facility are lacking: I could not find the pool hours and breakfast hours on the hotel website or in the app. I did not see any posted signs about the hours, either. Had to ask the front desk for information. 4. The blackout curtain in the bedroom cannot totally be pulled to the center to cover the entire window. It left a big gap (about 4 feet wide). got woken up by the bright light early. 5.$15 parking fee.

I found this hotel because the free parking is free. The space is quite large and the price/performance ratio is relatively high. It is an hour's drive from the city center. It is the smell of the room as soon as it enters, and the smell needs to be scattered.

Hotel is located near very convenient Stanford, discounted car and shopping are very convenient, the hotel is very clean and the service is very home.

The staff at the Nest went above and beyond to accommodate us and our puppy. They have an excellent staff and provided amazing customer service all around. The best time we are in Palo Alto we will certainly be staying here again!

The hotel is located in the central city, the facilities in the room are clean and tidy, the toilet and furniture materials are exquisite and in line with the price, but the face tissues are really bad! Mineral water is not provided either. It is said that it is environmentally friendly to provide you with two sports kettles for free. Do you go to the second floor to fetch water yourself? 🤐 The breakfast place is very small, the elevator 🛗 is only one, there are no public places and facilities, and there is no place to sit with a friend. There is a Japanese restaurant on the first floor downstairs, the dishes are good! But you need to pay a deposit in advance. The price is average.