Houston Apartments

We chose this hotel for its central location to all the spots we planned on visiting. And it did not disappoint. The room was very clean. The front desk was courteous and had answers to all our questions. Would recommend the bistro to everyone. Get eats, Great pre game atmosphere. Will recommend to others.

Decent hotel but was a bit old, but considerably clean compared to other stays that I have been to. The service was great and breakfast was decent too. Should try the pool and fitness room as well!

The room is large; the supporting facilities and equipment are good. It is equipped with a Dyson hair dryer and a kettle that Chinese people like. But my people live I feel super bad: 1.) I arrived at the hotel on a long-distance international flight 2:30 minutes earlier than the stipulated 3pm check-in time. Jalisa, the check-in service staff, told me very forcefully that if I wanted to check in in advance, I would have to pay US$75💲 There was nothing negotiable room. 2) After finding another service staff to explain the situation and help us check in, they were told that we had to pay 5 days of room charges and a deposit of US$400 (I paid all 5 days of room charges when booking with Ctrip) and needed to check and wait. ⌛️I also actively called Ctrip, and 1 hour and 30 minutes have passed since the check-in procedures were completed. 3.) The hot water was not hot when I took a shower on the first day I checked into the hotel. I couldn’t take a shower and called room service. A repairman came to fix it and the hot water was a little hotter. I thought the hot water ♨️ should continue to be maintained the next day. Unfortunately, there was still no hot water the next day♨️ I took a shower and called Room service. No one answered the phone. I called the front desk 7 times in a row and no one answered. I had to go downstairs to the hotel front desk to report the hot water problem (same experience) Jalisa’s attitude was also super bad👎 She just said very coldly that I will take note of your needs. I then asked when someone will come to help me fix the hot water problem. The answer was that I don’t know because it was late (9:00 local time). 45pm) I said that the hotel has 24-hour service, but she said no and kept giving you all kinds of excuses. I was very angry. At this time, a male service staff next to me (after completing the service procedures for another guest) looked at me. Go down and help me, inform me that I will contact someone to repair it and ask me to go back to the room to wait (with the help of the male service staff, I got hot water after about 10 minutes♨️ and can take a shower) 4.) In the following days, whenever I pass by the front desk, I will go back to the room and wait. When I met Jalisa (the front desk clerk), she gave me a cold look. This is my stay experience of 6 days and 5 nights.😅😅

The location is probably the best part. It is connected to the convention center and there is also so many restaurants and food trucks so close by and there are some connected to it as well. It’s very clean and I would definitely stay here again.

Great food with wonderful location to the airport. The counter service is great as well, very nice to answer questions whilst they do love this job to sell Marriott membership in a quite proper and pleasant manner

The hotel is conveniently located and has easy parking. Check-in was quick, the front desk staff was warm and considerate, efficient, and arranged rooms according to check-in requirements. The room was reasonably laid out, clean and tidy, and the bedding was comfortable, which helped with sleep.

When we arrived at our first room, we did a walk through. We found the air in the room musty and unpleasant. The toilet was unclean. We immediately went to ask the hotel receptionist for another room or to have someone come and clean it. We were given a second room. The second room had a burned out lamp, with a melted plastic globe, and a non-functioning phone. Once again, we asked the hotel receptionist to send someone to replace the lamp and to connect a working telephone. We got a third room. The third room was cleaner, better smelling, and the phone and lamps were working ok. There was a leaking faucet in the tub, but we were fine with that. I was glad the hotel receptionist was helpful in getting us cleaner room, with better working devices. Sadly, the next day, I asked for an office area where I could use a computer and internet, and they said the computer was not working.

Impeccable Service: Our dedicated and highly trained staff are committed to providing personalized and attentive service round the clock. From the moment you step foot in our hotel, you will be greeted with warm hospitality and a genuine desire to make your stay comfortable and memorable.

The hotel is not big, there is no courtyard garden or something; there is no Chinese food variety for breakfast. If you eat the Western food taste, you can accept the waiter. I am very enthusiastic and come over and ask if you want coffee. You can ask the waiter at the door to fry the eggs and ask the waiter for soy sauce. (They really have it) is not high in terms of cost performance. The parking lot at the entrance of the hotel is useless. I don't know if I want to charge. The hotel is very close to the medical center and can be walked; not far from Rice University, it takes at least 10 minutes to walk.

There is a restaurant downstairs which is very convenient