Boise Apartments

Great location, within walking distance to many restaurants and shops. The common areas were nicely designed and clean. The room was clean, and we were pleasantly surprised by the mini kitchenette. The kids really enjoyed the pool. We appreciated the extra towels at the pool. The cons were: the bottom of the pool was pretty rough. I get the need for traction, but it rubbed my kids' feet raw. There wasn't a hot tub. The parking garage attached to the hotel is open to the public, so if there is a popular event happening downtown (i.e. New Year's Eve Potato Drop) the garage will fill up while you were out elsewhwere. Leaving you to have to find somewhere else to park even though you prepaid for parking in that garage.

0My wife and I arrived in our room to find the toilet clogged. I called down to the front desk to ask for a plunger, and was told one would be sent up immediately. 15 minutes later, I went to the front desk to ask for a plunger in person. I was told the request was delayed because something important came up(!) but it would be sent up immediately. 10 minutes later, I returned to the front desk to ask for a plunger again. I was told the plunger was ”already on its way.” While I stood there, a maintenance staff member arrived at the front desk and told the front desk staff he could not find a plunger (the one that was ”already on its way” to my room). I followed a front desk staff member and the maintenance staff to the janitorial closet, where we located the plunger and then I had the pleasure of plunging a previous guest's floating fecal matter from a hotel room toilet. I escorted the maintenance staff member to the janitorial closet (on the 5th floor by the pool, in case anyone needs to know) so he wouldn't have to also handle the dirty plunger. Feeling lied to and dismissed about the plunger issue twice, I went to the front desk to lodge a complaint with the night manager. I asked for the Night Manager specifically. Once more I was lied to when one of the front desk staff (Alai) identified himself as the night manager. While I was speaking to him privately and away from other customers about my complaint, the ACTUAL night manager (Nix) appeared and asked if I had a complaint. I found Nix (the actual night manager) incredibly rude and dismissive. It's little wonder where this ill-trained and unprepared staff take their cues. The location is great, but save yourself the trouble and stay in the Radisson across the street.

The receptionist looks very nice. Fast service We have a dog. We were given a room that is spacious, clean, like at home. I love the paintings decorated on the walls. I like the glass holes in the door for looking out, it is polished in 2 levels for young children to look out. I like the layout of the bathroom, which is very concerned with the safety of the customer, we will come back for more. And recommended for people who want convenience

There are a lot of nice things to say about this hotel in Boise - it is on the beautiful Boise River walking/biking trail, near downtown, it has two pools and hot tubs (indoor and outdoor), fitness center, cruiser bikes and various restaurants nearby and on premises. The highlight though was the shuttle driver, Steve. He made me feel like a VIP. I had arrived the night before and wanted to get a sense of the area so asked if he could take me downtown. Steve told me exactly when he could drive me since his priority are the guests who need rides to/from the airport. He went above and beyond by taking me on to/from drive to downtown Boise while sharing insider tips and history of the area. Highly recommend staying here and taking the free shuttle with Steve. He's the best!!

I am writing this review to praise James Thomas, one of the Homewood Suites by Hilton Boise, Idaho managers, who was amazing. He solved a number of problems for us, and really saved our stay. I can't say enough good things about James Thomas. He is an exceptional employee who is dedicated to providing top customer service, to solving whatever guest problems that arise, and working tirelessly on behalf of the guests. I have stayed at a variety of Hilton properties, and James Thomas is by far the best guest services Hilton employee that I have ever seen. Thank you, Bruce Hubbard Hilton Honors Member.

The associates that work at this hotel are amazing! Sylvia was so helpful with helping get my laundry done. They sent it out and back that afternoon. I also needed to buy items on Amazon and they hand delivered the packages to my room. This is the best service I have ever had in Boise. I will be staying every trip to Boise about every 6 weeks.