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We booked a stayed here for 5 nights, big mistake and only booked based on 5 star rating, facilities and the marina restaurant. The staff in the hotel restaurant are insufficiently trained and have no idea what they are doing. The chef is unable to prepare a meal, half the items on the menu were not available. We never received a meal that we ordered and one of our meals was completely inedible. Breakfast was farcical as when the hotel is not busy it goes from a buffet breakfast offering to what the staff called an ‘al a carte’ again we could not get what we ordered from being served milk that had curdled to food being very over cooked. One breakfast we ordered the cheese and crackers, which turned up without the crackers, when we request the crackers they gave us shortbread biscuits. I addition to this, major building works was going on (had been since April and although this was on going when we booked, no one told us about the building works). On our last day we decided to try the golf/marina restaurant only to discover that a wedding was taking place at the venue, even though it had additional facilities that were not being used for the wedding we were treated appallingly by the staff and advised we had to be a golfer to use. The condescending looks we received were appalling it was as if we were something that they had trodden in. Rooms are good, the team looking after the rooms were good as was the concierge. We will never stay at this hotel again and booked at the Protea in Entebbe on our last few days in Uganda, much better.

They were up to their task. They were very friendly and curtious to us. Their Amenities need tobe improved . It was life time experience with their Manager.

I would totally recommend this venue. The service was excellent. The staff are extremely helpful. I particularly loved working with Timothy and Martin who provided quick and efficient service. The food was good. I just recommend more play facilities for children who can't swim. Well done to the team.