Tulum Apartments

I found this property Ujo have good reviews on Trip.con and wanted to give it a try. I preferred apartment style stays cos the convenience of having a kitchen allows flexibility for diet-restricted people. The place looked modern and clean. Pretty spacious and functional. Has a balcony with a (not so grande, lol) view of the neighborhood. It was so hot outside even in November, like a sauna, so we didn’t spend anytime on the balcony and kept windows and doors shut to prevent heat and bugs. The AC and two ceiling fans in our room helped greatly for temperature control, making our stay comfortable. Note: the AC only works when you use the key card in the room — inserting it in the power slot and then AC can be turned on. Without a note about it, I thought the AC was not working. But glad the lady there helped to call and figure it out. Simple as that. The bathroom is interesting. It’s mostly good, got a ceiling shower and worked well. They provided organic wash, shampoo, and conditioner. The only part that didn’t make too much sense is the short half wall that is functioning as a divider between the shower part and the dry part of the bathroom. Water would easily splash out — it felt like it was designed for shorter users and didn’t account for a lot of tourists that are tall. Perhaps add a good old shower curtain? Mostly for the property’s own benefit of not getting the floor wet where it shouldn’t be. I sent a request when I booked the room for the hosts to spray bug sprays in the room prior to my arrival. They quickly acknowledged that after my booking and did that before I checked in. Much appreciation. When we checked out, we left our luggage to the host for a few hours. They are very helpful to put them away.  Also this place has bike rentals on site for a good price compared to what we saw outside of the property.  Finally, let’s talk about the overall area. We chose it also because it’s close location to ADO bus station as we came from Cancun via bus. We don’t have any interest in the crazy taxi prices and want to walk as much as we can. So this walkable property (less than 10minutes from Tulum ADO bus station) worked. I also chose it because it’s not on the Main Street where I looked at a lot of properties and found noise complaints. I cannot handle noise past 10pm. I need my rest. So overall, Ujo was quiet in itself, no really close-by clubs, no rooftop parties, and other visitors seemed respectful and not loud after 10pm. BUT, here is the reality, this is a town with many stray animals. And they sleep during the heated day time, and get active at night. So there were barking and meowing for sure that can pierce thru. As well as some traffic sound and remote club noises. Don’t expect 100% tranquility. I am fairly picky about noise but I would say given the town’s reality, this is a very decent spot. I was able to sleep thru the nights without much issue.  Overall the stay met the score it had on Trip.com (9.6/10) when I was booking. If I visit Tulum again, or if someone asked for a recommendation, I would stay/recommend this place.

The check-in instructions to get the key from a box etc are very confusing and incorrect—someone is there to meet you but you need data in order to send them a text to say you’re there. Not ideal for travellers, but other than that the place was great—a playground for kids, comfy and clean inside the domes, good price and filtered water available.

Giezi was amazing to connect with when ever I need it anything, she was on it! Had an amazing time will be coming back for sure.

Excelente lugar para descansar, desconectar y estar en contacto con la naturaleza. El hotel se encuentra en una zona apartada, y las habitaciones son suites perfectamente equipadas con todo lo necesario. Por ello, si no se dispone de coche, hay que llegar con todas las provisiones, pues no hay dónde comprar cerca. El AC solo está en las habitaciones. La playa está directamente afuera del edificio y es un auténtico paraíso. Las instalaciones son modestas pero suficientemente equipadas. Dispones de kayaks y material deportivo. El dueño es super amable y siempre a disposición para lo que se necesite. Hay un bar/restaurante justo a un lado (sólo acepta efectivo).

Great stay, nice rooms and nice to have your own plunge pool. Location is in a new residential development area about 35mins walk from the center