Nozawaonsen Apartments

I booked a special room and told them a few days before that if a Japanese-style room was available on the day, I would like to change the room, but I didn't hear anything from them until the day itself. I thought, ”Well, I guess that can't be helped,” but when I checked in on the day, they explained that they had changed the room because a Japanese-style room was available. Since I had asked them, I thought I would just leave my luggage in the room and enjoy myself, but what about the price? If you change the room, there will be a price difference, right?? However, the front desk didn't say anything when I checked in, so I didn't want to stay there without asking, so I called the intercom to confirm the price, and they said, ”It will be XX yen,” and there was indeed a difference! Even so, there was no explanation, and they wouldn't say anything unless the customer asked???? Furthermore, (this may be the same for other customers, so it's subjective), I told them in advance about the ingredients I have allergies to and if they could substitute them, but there was no explanation about this either. Furthermore, when we sat down, one person was given two servings of sashimi, and the other was given sashimi konnyaku instead. Huh...there was no explanation of the seating arrangement...are the two people who went together getting different meals?? Or was it an allergy?? Even so, aren't two servings of sashimi and sashimi konnyaku completely different in appearance and unit price??? The price of the accommodation and the food were somehow frustrating, instead of being fun. It was a memorable year's trip for the couple. Furthermore, at night, the inn delivered cold water to each room by pitcher as a service. The cold water was written to be delicious in the reviews, and since I was thirsty after taking a bath in the hot spring, I emptied it in no time and asked if I could have another pitcher??? I called the intercom and was told that I could get the same water if I turned on the tap in my room!! . .?? I was told to drink tap water without ice! I was shocked and hung up the phone, but I wonder how the staff was trained__... Although it is a highly rated inn, I never want to go there again.