Greve in Chianti Apartments

We had been travelling around Tuscany for a couple of weeks, with Borgo Del Cabreo being our last stop on our holiday. Unfortunately, Borgo Del Cabreo just wasn't for us and we felt that it was very overpriced; it was one of the most expensive properties that we stayed at and the one that we enjoyed the least. From when we first arrived at the hotel, it felt very cold - we were welcomed with ”passports please” when we walked into reception by the gentlemen; no pleasant welcome or introductions. No offer to help us to our room with luggage as well. We had requested a particular room (which we knew we weren't guareneed) but were told my the gentlemen that this room didn't exist, despite a picture of it being on their website under the room category that we had booked. We also found out when we checked out that we should have been given a welcome drink on our first evening, but this was never mentioned or offered to us, sadly. Compared to other hotels that we stayed at in Tuscany, including in Chinati, we found that the hotel lacked atmosphere. Staff are only on-site until 8/9pm and then not again until breakfast in the morning. There are no communal areas with atmosphere which gave it almost a bit of a self-catering/campsite vibe. We dined at the sister hotel up the road one evening which was very nice and had much more of an atmosphere - the staff here were full of energy made you feel very welcomed. The reviews on this property are very good from other guests which attracted us to the property at first, but maybe it just wasn't for us. It's worth noting that we shared all of our concerns with the kind lady that was working on the day that we checked-out; this is the first time that we had seen her working, but she was very much concerned and wanting to help which was refreshing, but sadly for us, just a little too late...