Tiberias Apartments

Stayed at this property for 4 nights during a trip to the Galilee. We were personally greeted by the general manager, who explained that a large number of displaced families from the north were currently residing at the property. It was a privilege to reside in the same hotel with them. Rooms were clean and well maintained with stellar views from the lake facing accommodations. We needed the bed split into two singles, and that was done promptly. Any requests were handled quickly and pleasantly. Daily breakfast was robust with a wide selection of offerings. Restaurant staff were helpful, courteous, and thorough. Special mention to Nati, the night manager, who always greeted us warmly - by name - whenever we arrived at or left the hotel and really took care of us during our stay. He, the general manager, and the rest of the staff give great credit to the Leonardo brand and to this property specifically.

The Tiberia hotel is perfect for location ,food and facilities and we enjoy stayed there. GBU

The hotel is on the side of the road, but the doorway is not on the side of the road. You need to drive around to the back. Free parking is convenient. The hotel reception desk is quite good overall, check-in and check-out are fast. The day of check-in was the Sabbath, and the hotel's dinner and breakfast were booked. It was relatively rich in Israel, and the taste was OK. Finally, there was no need to eat bread every day. The hotel also has a swimming pool. The disadvantage is that the twin room bed is relatively small, a small bed about 8 cm wide. The glass in the shower room is too small to block the bath water.

Please be careful when booking hotels in Israel: We booked 2 deluxe double rooms, but only one person’s name was written in each room. I didn’t expect the hotel front desk to say that if there are 2 people staying, you have to pay an extra room rate. Even couples have to do this. We explain that when booking on the Ctrip platform in China, if you write one person’s name in a double room, you can accommodate 2 people, and other countries can also accommodate it. In addition, there is no note on the platform that the double room must write 2 people’s names. The hotel did not accept the explanation at all, saying that this is an Israeli regulation and must be followed. We called Ctrip, and the customer service attitude is very good. We have been trying to communicate with the hotel and help us think of various solutions, but the hotel has a tough attitude. If you want to stay in the room for one more person, you have to pay an additional fee of 1100 yuan. Considering that we checked in late, every day We could offer a discount of 300 yuan for each room, but we refused. When the stalemate persisted, Ctrip suggested that we make up the difference of 1,600 yuan to live in. Afterwards, they negotiated with the third party in charge of hotel reservations abroad, and then helped us apply for a refund of part of the fee. When I returned to Shanghai, I received a message from Ctrip. A total of 900 yuan was refunded, which is equivalent to 350 yuan for each room. Ctrip is still awesome, praise! The room facilities are relatively old, and it is good to have a balcony with a view of the sea, but for those of us who live in late and leave early in the morning, it does not make much sense to upgrade to a sea view room.

We stayed here for 3 days on a half board basis. The check in process was seamless. Our room was quite spacious but cleanliness was not up to the mark. I found floss, and a couple small items under the sink. Our used coffee cups were not rinsed and used glasses were not taken away. We had to place these outside the room after which they were cleared. Breakfast buffet had plenty of selections and variety. Dinner offering was limited on couple days due to Passover. Property has adult pool and kiddie pools with great views of the Sea of Galilee. Roof top bar offers great views of the city.

I was in the hotel for 4 nights. The rooms are big and comfortable, the food is excellent, the place is very clean and organized. What makes this place shine is the service level that you get. The hotel personal are always smiling and will do their best to accommodate you and your every need. The customer manger Shuki is the diamond in the rock. He gives you the feeling that you are nothing less but the most important thing in the world and he will go above and beyond to have you smile. Because of Shuki this place is 5 stars on my book. Highly recommended!!!

Caesar's location is very good, facing the lake, and every room can see the lake view. It feels comfortable. The room was adequate and very clean. Although the bathroom facilities are a bit older, they are clean. There are welcome fruits. It is a five-minute walk from the cruise ship pier. Two meals are included. Breakfast and lunch are all buffet, which is very rich. The hotel's security is strict and provides a sense of security. Overall, the accommodation experience is very good.