Perfectly located near Tunjungan Plaza Mall in the Surabaya, Indonesia city center, JW Marriott Hotel Surabaya is a luxurious, 5-star hotel in Surabaya City for business and family vacations in a vibrant destination. Experience the height of 5-star luxury in one of our 407 beautifully hotel-appointed rooms, including 22 extended-stay apartments. Stay in the heart of Surabaya’s shopping and business district, minutes from Suramadu Bridge, the House of Sampoerna, Tugu Pahlawan, and Sanggar Agung Temple. Savor delectable Japanese, Chinese, and Indonesian cuisines and the city’s newest steakhouse in our four distinctive restaurants. Gather in versatile meeting and event space with custom catering and expert planning. Family-friendly features at our Surabaya hotel include a pool with panoramic views and the JW Terrace by the Pool venue for movie nights. With ample self-parking and a 24-hour gym and massage service, JW Marriott Hotel Surabaya provides comfort, relaxation, and style for your visit to Indonesia.
LLAU YIN KWAN EVA2025.01.31
The front desk staff at the JW Marriott Hotel Surabaya are friendly, professional, and truly accommodating. I needed to leave the hotel by 6:00 a.m. to catch an early flight, and they assisted me in booking a taxi on time, making the entire process seamless.
The housekeeping department was very attentive to my comfort during my stay. I appreciated the lovely fruit, excellent decor, and the generous selection of amenities provided.
Additionally, the food at Uppercut Steak House was outstanding. The staff there were exceptional, especially the assistant manager, Erna. She provided professional service and attentively addressed all my needs, which made me eager to return to Indonesia and stay at the JW Marriott Hotel Surabaya again.
Thank you once more for everything you did for me during my stay!
Experience the essence of Surabaya Indonesia at Sheraton Surabaya Hotel & Towers. Ideally situated in the city center, adjacent to Tunjungan Plaza Mall and close to shopping, attractions, corporate offices and the convention center, our family-friendly hotel in Surabaya is the perfect choice for every traveler. Enjoy a host of amenities, from a spa, tennis courts and outdoor pool to tempting restaurants, free WiFi, a full-service business center and more. Unwind in our well-appointed hotel rooms with plush Sheraton Signature Sleep Beds, city center views and marble baths with pampering products. If a business or social event brings you to Surabaya our expansive function rooms, modern technology and expert services ensure a successful gathering. When it's time to explore, many of Surabaya's top sites are close to the hotel, from cultural and religious monuments to world-class shopping. No matter what brings you here, Sheraton Surabaya Hotel & Towers looks forward to hosting your stay in Surabaya Indonesia.
JJianing Neo2024.12.24
Was suggested to upgrade to junior suite by a very pleasant lady at the front desk.
I decided to go ahead with the suggestion, which was so worth it . The junior suite grants access to the executive lounge. Upon reaching there , I was served by an extremely welcoming , warm and friendly chef name Alfred. He takes the time to really introduce the dishes with so much passion and warmth . He ensure that I was well taken care of. Had an extremely pleasant time at Sheraton thanks to him. His service is one of the reason which makes Sheraton the top choice for subsequent stays whenever in Surabaya ( not to mention the delicious Rawon that both the executive lounge and lobby restaurant serve)
The other staff at the hotel are really friendly , always greeting customers with a smile.
The amenities provided at the hotel are really sufficient too
Hotel near Tunjungan,Tegalsari75.1% of visitors choose this area
Kick back and settle in at Four Points by Sheraton Surabaya, Tunjungan Plaza. We welcome you to the shores of East Java, Indonesia with contemporary hotel rooms, amenities and award-winning service. Intuitively designed rooms and suites let you travel the way you like, from free Wi-Fi and flat-screen TVs to our signature Four Comfort Bed, 24-hour room service and floor-to-ceiling windows. Savor a great meal at Lime, our hotel restaurant, or sip coffee at the Lobby Lounge. Stay fit in our 24-hour gym, or take a dip in the sparkling outdoor pool in our family friendly hotel in Surabaya. Guests hosting an event appreciate our versatile venues, which include an impressive ballroom and modern conference rooms. In addition to being connected to Tunjungan Plaza, the largest shopping and entertainment destination in East Java, Indonesia, our hotel is near Gubeng Station, Grand City, historic landmarks, children's activities etc. You're in for a memorable stay at Four Points by Sheraton Surabaya, Tunjungan Plaza.
GGuest User2025.02.13
Convenient location with shopping mall, the rooms are clean, spacious and comfortable. We enjoyed the buffet breakfast very much. Staff were very helpful and friendly. We enjoyed our stay very much.
Outstanding
202 reviews
9.5/10
Price from
PHP 3,729
per night
Check Availability
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Hotel near Wiyung,Wiyung1.4% of visitors choose this area
Make your stay in Surabaya, Indonesia, modern yet sophisticated at Four Points by Sheraton Surabaya Pakuwon Indah. Adjacent to Pakuwon Mall, our hotel in Surabaya provides uncomplicated comfort and unparalleled service, so your business or leisure time is seamless. Nestled in an upscale neighborhood with convenient access to Satellite Toll Road, our location is perfect for exploring the city's many attractions. Savor authentic local cuisine at Djaman Doeloe Resto & Bar, a wide range of cocktails and best brew beers at Soirée Rooftop bar and treat yourself to a shopping spree at the Pakuwon Mall. For a moment of relaxation, take a refreshing dip in our Lagoon Pool, located on the hotel’s sixth floor, where you can unwind amidst an oasis-like ambiance in the heart of the bustling city. At Four Points by Sheraton Surabaya Pakuwon Indah, we are committed to providing you with a hotel experience that exceeds your expectations.
OOOI YEW TEIK2025.02.20
Exceptional Hospitality and Unmatched Convenience
I would like to express my sincere gratitude to the entire hotel staff for their exceptional hospitality. From the moment I arrived, I felt like a true VIP—thanks to the warm and professional service from every team member, including reception, housekeeping, and security.
This hotel's prime location makes it an ideal choice for both business travelers and families. The seamless connection to Pakuwon Shopping Mall provided a fantastic shopping experience, adding to the convenience of my stay.
The room exceeded my expectations in cleanliness and comfort, allowing me to enjoy a restful sleep throughout my two-night stay. The hotel’s facilities, including the well-equipped gym and the refreshing swimming pool, were impressive and well-maintained.
A standout highlight was the remarkable Asian cuisine offered at the hotel. The flavors were authentic and diverse, and an expanded selection of 10 to 15 types of sambal would elevate the experience even further.
One of the most memorable touches was the fulfillment of my special request for welcome fruits, which truly made me feel valued as a guest.
Overall, I wholeheartedly give this hotel a well-deserved five-star rating and look forward to returning for another exceptional experience.
Mövenpick Surabaya City is a contemporary hotel strategically located near business districts, financial hubs, exhibition centres, hospitals, shopping centres, universities and the carnival park area. It is just 20 min by car from Juanda International Airport and 30 min from Surabaya Zoo. The hotel offers 243 rooms and suites from Superior rooms to Presidential suites, an All Day Dining restaurant, lobby bar, meeting rooms, swimming pool, gym, spa and lounge.
AAnonymous User2024.12.20
One positive thing is that the service is excellent. Staff is positive, friendly & somewhat helpful. However, cleanliness & room maintenance can definitely be improved.
Hotel near Wonokromo,Wonokromo4.7% of visitors choose this area
Centrally located in Surabaya, Great Diponegoro Hotel Surabaya is within a 15-minute walk of Korea Park and Lapangan Thor Stadium. This hotel is 1.4 mi (2.2 km) from Taman Bungkul and 1.9 mi (3 km) from BG Junction.
Pamper yourself with onsite massages or take in the view from a rooftop terrace. Additional amenities at this hotel include complimentary wireless internet access, wedding services, and a television in a common area.
Satisfy your appetite for dinner at Level Up Sky Lounge, a bar/lounge which specializes in local and international cuisine, or stay in and take advantage of the 24-hour room service. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include a computer station, a 24-hour front desk, and multilingual staff. Event facilities at this hotel consist of a conference center and 3 meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 90 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature bidets and slippers. Conveniences include phones, as well as laptop-compatible safes and desks.
Ppreviouslyonz2024.11.04
Clean room in a nice spot in Surabaya. Check ins & out are a little bit slow, about 15 minutes. The thing that disturb us the most is how the room is not soundproof at all. We can even make out what other people are saying in the room next to us, even we can hear the TV from others' room :(
Our superior room has no minibar, but I fancy the sofa in the room. Overall it's just fine.
Hotel near Wiyung,Wiyung1.4% of visitors choose this area
Renew in the elegance of the city view with The Westin Surabaya. Have a wellness-focused stay at our 5-star hotel in Surabaya, Indonesia, with a touch of luxury for each member of your family: Night Golf for dads, Spa by L'Occitane for moms, Westin Kids Club for the kids, and convenient direct access to WestinWORKOUT® Fitness Studio and Pakuwon Mall. For the dynamic business travelers, hold your events and conferences at The Westin Grand Ballroom & Conference Center, the biggest ballroom in East Java which is nestled conveniently near Satellite Toll Road and Juanda Airport.
GGuest User2024.11.20
A special shoutout to chef Dayat! His excellent services and professionalism is literally one of the best I have seen over many years of traveling. His passion and delicate taste for food is extraordinary. And most importantly he make us feel very welcomed and special whenever we come back to Westin Surabaya all the way from Singapore. Truly the best service!!! Keep up the excellent job. ☺️
Located at a 5-minute drive from City of Tomorrow, Suroboyo Carnival Night Market and Royal Plaza, The Alana Surabaya features an indoor pool. Free WiFi is available throughout the property.
The Alana is located at a 5-minute drive from the biggest mosque in Surabaya, Al-Akbar and 20-minute drive Surabaya Town Square. The Juanda International Airport is a 20-minute drive. The property is a 30-minute drive from City Center while the Sanggar Anggun Temple located in Kenjeran beach is a 45-minute drive. Jatim International Expo, DBL Arena, and Frontage Mega Project are within a short walking distance from the property.
Each air-conditioned room is fitted with a wooden or carpet flooring, free mini-bar, flat-screen cable TV and seating area. The private bathroom includes a hairdryer, free toiletries and shower.
The Alana Surabaya operates a 24-hour front desk. Guests can pamper themselves with a relaxing massage. Concierge services and valet parking are available for free.
The Alana Surabaya offers 3 dining options. The Orzya Coffee Shop serves a variety of Indonesia, Asian and International cuisines. Light snacks, refreshing drinks and a selection of Indonesian and Asian cuisines can be enjoyed at Phenix Lounge. The Cinnamon Cake Shop serves breads, chocolates, ice creams, cookies and cakes.
NNate2024.02.11
Value for money hotel. Basic facilities are there but dont expect five stars like facilities. Breakfast was nice tho
Located in Surabaya, Vasa Hotel Surabaya is within a 10-minute drive of Pakuwon Mall and Surabaya Plaza Shopping Mall. This family-friendly hotel is 5.4 mi (8.7 km) from Tunjungan Plaza and 5.4 mi (8.7 km) from Royal Plaza Surabaya.
Pamper yourself with a visit to the spa, which offers massages and body treatments. You can take advantage of recreational amenities such as an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and wedding services. If you'd like to spend the day shopping, you can hop on the complimentary shuttle.
Enjoy international cuisine at 209 Dining, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.
Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 388 guestrooms featuring free minibar items and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as laptop-compatible safes and desks.
LLovely Couple2025.02.17
🛍️ Next Stop: Pakuwon Mall & Stay at Vasa Hotel Surabaya! 🏨
From Jalan Tunjungan to Pakuwon Mall – the shopping hopping continues! 🛍️ Pakuwon Mall is a massive, upscale shopping haven, perfect for fashion, dining, and lifestyle finds. A true paradise for shopaholics! ✨
Along the way, I spotted a bank called Bank Ina – ha ha, not mine, but it felt reassuring since shopping definitely needs a solid bank to back it up! 💳😂
After a full day of retail therapy, we checked in at Vasa Hotel Surabaya – and it totally lives up to the reviews! 🌟
🍽️ Breakfast Like a King 👑 – An enormous spread covering Indonesian, Korean, Japanese, Indian, and Western cuisines. A true international feast! 🍛🍣🍜🍗
✔️ Pecal Bu Naning – Traditional Javanese salad with peanut sauce 🥗
✔️ Sushi, Ramen & Tempura – Japanese delights 🍣🍤
✔️ Indian Cuisine – Flavorful curries & roti 🍛
✔️ Western Chicken Parmigiana – Crispy, cheesy, and oh-so-satisfying! 🍗🧀
I tried a bit of everything, and now my stomach might just burst from over-eating! 😂 But hey, when the food is this good, how can you stop?
#VasaHotelSurabaya #BreakfastGoals #PakuwonMall #HotelHopping #ShoppingHopping #FoodieAdventures #TravelCaraSendiri #BankInaButNotMine
Hotel near Sawahan,Sawahan1.4% of visitors choose this area
Located in the vibrant heart of Surabaya, Shangri-La Surabaya offers an exquisite blend of luxury, comfort, and impeccable service. It is just 5 minutes away from shopping destinations, such as Ciputra World Mall, about 35 minutes to Juanda International Airport, 20 minutes to the central business district, and 30 minutes to tourist attractions Kota Lama and Tunjungan Street. This elegant hotel is perfectly suited for discerning business travelers and families seeking a relaxing retreat in Indonesia’s second-largest city.
The hotel boasts 365 beautifully appointed rooms and suites, each thoughtfully designed with a harmonious mix of contemporary style and traditional Indonesian touches. Guests can unwind in spacious accommodations featuring plush bedding, large flat-screen LCD televisions, complimentary high-speed Wi-Fi, and luxurious bathrooms equipped with deep soaking tubs, rain showers, soft bathrobes, and premium toiletries. Many rooms offer stunning views of the panoramic city view or the hotel’s lush tropical gardens and swimming pool.
For those seeking relaxation and rejuvenation, the award-winning CHI, The Spa at Shangri-La Surabaya provides a sanctuary of tranquility. Indulge in a wide range of treatments, including soothing massages, revitalizing body scrubs, and holistic therapies designed to refresh both body and mind. The spa also features a sauna, steam room, and Jacuzzi, creating the perfect environment for total relaxation.
Active guests can enjoy the hotel’s extensive recreational facilities, including a large outdoor resort-style swimming pool complete with a fun water slide for children, three professional-grade tennis courts, and a fully equipped fitness center. For families, the hotel offers dedicated kids’ play areas and Shang Junior Kid activities to keep younger guests entertained.
Culinary experiences at Shangri-La Surabaya are equally impressive. Guests can savor a diverse range of international and local flavors across multiple dining venues. From elegant fine-dining restaurants serving expertly crafted Asian and Western dishes to casual cafes and vibrant bars offering refreshing cocktails and light snacks, there is something to satisfy every palate. The hotel also provides 24-hour in-room dining, allowing guests to enjoy gourmet meals in the comfort and privacy of their rooms. A sumptuous Jamoo buffet breakfast is served daily, featuring both local and international classics, all made with fresh, high-quality ingredients. Enjoy everything from tropical fruits, fresh-baked breads, and eggs cooked to order, to regional speciaties, and healthy options like whole grains, low-fat dairy, and gluten-free choices- perfect for a balanced, nourishing start.
The hotel’s attentive staff ensures a seamless stay with services such as express check-in and check-out, and concierge assistance. Business travelers will appreciate the comprehensive meeting and event facilities, equipped with modern audiovisual technology and supported by professional event planners. Convenient amenities include free onsite parking and an airport shuttle is provided for a surcharge.
Whether visiting Surabaya for business, leisure, or a family vacation, Shangri-La Surabaya offers a refined sanctuary where luxury meets warm Indonesian hospitality, promising an unforgettable experience in one of Indonesia’s dynamic cities.
AAnonymous User2024.04.13
Exceptional service and immaculate cleanliness made my recent stay at Shangri-la a truly delightful experience. From the moment I arrived, the staff went above and beyond to ensure my comfort and satisfaction. The attention to detail in maintaining cleanliness throughout the hotel was truly impressive. I felt at ease knowing that hygiene was a top priority. The room was not only tidy but also exuded a sense of freshness that enhanced my stay. Overall, I highly recommend Shangri-la for anyone seeking a luxurious and pristine accommodation experience.
120 reviews
9.0/10
Price from
PHP 3,644
per night
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Top 12 Premium-Hotels in Surabaya
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Discover our curated selection of premium hotels in Surabaya for your next stay
No.
1
9.3/10
102 review
The Westin Surabaya
Hotel near Wiyung, Wiyung
"Great stay!""Friendly owner"
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No.
2
9.2/10
349 review
JW Marriott Hotel Surabaya
Hotel near Tegalsari, Tegalsari
"Delicious breakfast""Convenient for shopping"
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No.
3
9.3/10
67 review
Ascott Waterplace Surabaya
Hotel near Wiyung, Sambikerep
"Friendly owner""Great stay!"
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No.
4
9.2/10
120 review
Sheraton Surabaya Hotel & Towers
Hotel near Tegalsari, Tegalsari
"Great stay!""Friendly owner"
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No.
5
9.4/10
173 review
Hotel Majapahit Surabaya MGallery
Hotel near Tunjungan, Genteng
"Delicious breakfast""Great design"
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No.
6
9.0/10
120 review
Shangri-La Surabaya
Hotel near Sawahan, Sawahan
"Friendly owner""Great rooms"
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No.
7
9.5/10
150 review
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Hotel near Dukuh Pakis, Dukuhpakis
"Great stay!""Great rooms"
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No.
8
9.3/10
62 review
Oakwood Hotel & Residence Surabaya
Hotel near Manyar Sabrangan, Mulyorejo
"Great stay!""Great rooms"
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No.
9
9.1/10
369 review
DoubleTree by Hilton Surabaya
Hotel near Tunjungan, Genteng
"Friendly owner""Delicious breakfast"
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No.
10
8.9/10
168 review
Vasa Hotel Surabaya
Hotel near Sukomanunggal, Sukomanunggal
"Great stay!""Great rooms"
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No.
11
9.3/10
101 review
Mövenpick Surabaya City
Hotel near Wonocolo, Wonocolo
"Great stay!""Friendly owner"
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No.
12
9.0/10
164 review
Whiz Luxe Hotel Spazio Surabaya
Hotel near Dukuh Pakis, Dukuhpakis
"Great stay!""Clean and tidy"
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Latest Reviews for Surabaya Hotels
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Read genuine traveler ratings & reviews to find your perfect stay.
Hotel near Wiyung, Wiyung 1.4% of visitors choose this area
Price per night from:PHP 1,671
10.0/10
Perfect
KKania Dewi NurfahKamar rapi, bersih, wangi. Fasilitas lengkap, pelayanan ramah, akses mudah dijangkau, mall tinggal jalan kaki. Pemandangan bagus, kolam renang luas dan nyaman.
PPpnmfI did not expect my stay there is going to be so pleasant. My impressions from reaching to leaving the Oakwood hotel, always greeted by all smiling staffs from the lobby, reception, restaurants, housekeeping. Check in and out process is like a breeze. Breakfast is good and staff even remember their guest room number. The room is huge and comfortable and clean. Bed is comfortable. Only that it is facing the main road, there were some road noise could be heard at night. There is a huge fridge and a washing/dryer machine. Full utensils, cook ware and Coffee machine. Will recommended this hotel to anyone.
The gestures, politeness and services provided by the staffs are really 5 stars.
NNaichaService was so good. i was stay there during earthquake , the staff very helpful to move the room lower floor. location is very good. nearby the PTC or Pakuwon Mall , walking distance 2 mins.
Hotel near Wiyung, Sambikerep 1.4% of visitors choose this area
Price per night from:PHP 3,188
8.6/10
와와이즈맨It's a quiet place away from the old city center, but there are many restaurants and the people are friendly. The breakfast is delicious. I recommend the residence. The price is good.
JJbCachorroFor the price it is fine. They have a kitchen, but no refrigerator or utensils for cooking or eating. The cleanliness could be improved, although if you are looking for something at a very good price for one night, as was our case, it is worth it.
GGuest UserThe check in procedure was not efficient and meant we had to wait for several hours for a member of the team to come and check us in. The office kept putting the phone down as they did not speak English but would also not WhatsApp to arrange check in. A lady on the front desk for the hotel assisted in translating. Once checked in all was fine. Gym good also. Deposit of 200k, returned at check out.