Chesterfield Apartments

I have used this place a few times for groups. This time they really fell short. There is no one in charge. Very difficult to speak to a manager. Issues with the restaurant. Short staffed. Food was too salty. Soya sauce based dishes were not edible. No one asked when sent back unfinished if there was an issue. Only robots delivering food and very inexperience staff. Couldn't order more drinks in good time. Breakfast is buffet and is very basic. Ok. It is clean. However, for £250 a room I think that it is overpriced. Thank goodness for Trip.com much better rate 2 days before the event. Baths do not drain. Taps and fittings are loose or not finished properly. Poor customer service overall, despite having 5 rooms in our group and dinner for 10. Said they would call me back. Which they have not. That was after speaking to a man who said that he was not the manager, had only worked there for 8 weeks, yet told me that I was not familiar with the service industries! Such a shame. Will have to find somewhere else next time. Not a hint of a smile or an apology or anything to say that he would feed back. 🤷

I loved this hotel. The decor was tasteful, staff was extremely friendly. Rooms were cosy and clean. Had some drinks and snacks at their bar and the cocktails were really nice. Staff were attentive and polite. The dinner menu in the restaurant was really nice too. Breakfast became busy and I think the staff were struggling to keep up because I had to wait a while before glasses were stocked to get juice and milk was replenished for my tea. My only gripe about the room was lack of electrical sockets near the bedside tables to barge the phones. Would definitely stay here again.

My recent stay at Ringwood Hall in Chesterfield was, unfortunately, an absolute disappointment from start to finish. The hotel suffered from poor communication and a noticeable lack of front-of-house staff. For the price, the experience was nowhere near acceptable, with glaringly poor customer service and a complete lack of attention to detail. One of the most misleading aspects was the so-called ”all-inclusive” package. The menu was dismal, with very few options and a steak priced at £30 that was incredibly chewy and unpleasant. Worse still, the menu didn’t change, so the same underwhelming choices were all that was offered. The restaurant staff were clearly overworked, with many of them appearing very young and inexperienced. Although they tried their best, they were simply not equipped to handle the demands of discerning guests. Cleanliness was another major issue. I found old wax earplugs on the floor in my room upon arrival, and despite room service coming in, they were still there afterward. That’s just unacceptable for any hotel, especially one that markets itself as a quality establishment. On top of that, the room itself was freezing cold, and the iron and hairdryer provided were outdated and barely functional. While the property might have a unique charm, the lack of modern facilities was inexcusable. I also experienced an unacceptable delay at dinner. I had booked a table for 6 pm, but wasn’t served until 7:30 pm, with little to no explanation or apology from the staff. All in all, Ringwood Hall fell far below even basic expectations. I would not stay here again and certainly do not recommend it to anyone looking for a pleasant or professional experience.