Puerto Rico Apartments

We have been to Puerto Rico a few times, and this is by far the best hotel we have stayed in. Our room (207) was very spacious and clean. We booked through Jet2 holidays, and we were pleasantly surprised to find that we had a private taxi waiting to transfer us from the airport to the hotel. Apparently this is due to the location of the hotel, and that your standard coach struggles to turn around once they have dropped you off. The pool area is great, and the lifeguard is always cleaning the area. He takes pride in his work. Reception staff are also great, and the gentleman who works there in the afternoon, is always happy and smiling. Overall we had a great holiday, and wouldn’t hesitate to book this hotel again in the future. The weather was fantastic during our 5 nights stay.

Vistamar is in a great position with sea views from virtually everywhere in the hotel. Fantastic place to catch the sunsets. Was slightly worried about the stomach bug reviews on here but we were all ok. Hotel is very clean and we never heard anyone complaining about being ill from the food. For us personally not enough chicken and beef on the menu. A lot of pork and liver which we are not keen on. Burgers, hot dogs and sandwiches available all night in the sports bar which is great for after a night out. Would say the smoking areas need to be more clearly marked. I was told off in quite an aggressive manner for smoking on the balcony in the sports bar by staff member. Overall a great hotel with friendly staff. I have received an email from riu since returning saying they are going to take 400 euros from my credit card for a no show???i have sent them my confirmation sign in email i received but have had no reply from them so i am left worrying that they are going to take another 400 euros from my credit card.

Okay here goes ….Just back from Eden (post Servitor takeover) And the following is my opinion. Been a regular here for 20 years and almost every year we have seen improvement after improvement in the amenities and standards (Always said the Eden should be 4 star) However Servitor and TUI have combined to change my view Food No theme nights so it is quite repetitive (still fair choice) They must have over ordered the peppercorn sauce as it was out every lunch and dinner,One night they had roast beef and spouts but no potatoes of any description (except chips) Also very little food labels so guests had to ask the kitchen staff repeatedly what was the dishes who some of the kitchen staff didn’t even know ( or understand the question) On one occasion someone asked what is that? Only for a member of the bar staff had to stick a ladel into the pot before they could answer the question .We ended up eating out a few nights and that I can tell you is the first time we have done so staying at the Eden. We ask the TUI rep about the food labels who promised to investigate but was a waste of time as TUi rep failed get back to us Staff Miguel at breakfast was very welcoming as usual and is a credit to his dad and the hotel However quite clearly Katie looked like she didn’t want to be there and had no interest or interaction with the guests amd even roped the entertainer guy into some dining room chores at lunch time! this was more evident when Miguel was on rest day when Katie just watched the other girl ( no mame badge ) do all the grafting. Michel was also great with the guests but doesn’t seem to put in the hours like he used to (good for him) But in his absence the standards slip massively (tables from previous diners/ drinkers left uncleared ect) its not clear if anyone in charge in his absence? The two young lads hadnt a clue on how to make up drinks and insisted we take plastic cups (self service) into dinning area for evening meal..I pointed out I wanted glass and one of the lads then pushed the plastic cups towards me ( I eventually won that battle) This was also reported to Tui rep who again promised to investigate and to provide feedback .TUI rep not interested (Never felt the need to go to a rep in my life before) Lifeguard reprimanded kids for taking crockery poolside ( quite rightly) but turns blind eye to Scandinavian folk taking beer glasses and wine glasses to poolside! Entertainer our 8th night we were asked if we had just arrived! Despite taking part in the quiz every night .Only show football on the screens when it was Scandinavian England teams involved .Got told to go to Europa Centre to watch Scotland Entertainment was okay but all the singing acts always seem to feel obligated to finish the axta with abba songs! Despite having an Abba night! even Chris Mooney .One can only have so much of Abba. Finding it hard to be critical as I find it sad to right anything negative about the Eden however in my opinion this H

Superb accommodation, facilities and location. Spectacular views of the harbour, marina and out to sea from the spacious balcony. The heated infinity pool is an absolute bonus especially in the winter months. The location is especially great as it is located in the marina close to the town, beach and all the nearby shop’s, restaurants and ferries etc. Many hotels and apartment buildings are situated on the mountain side requiring a good level of fitness or regular use of taxis however Marina Suites is on the flat presenting no mobility issues. The staff and cleaners are great with rooms cleaned daily to a very high standard. The only missing facility for us was an oven or air fryer for nights when you want to stay in chill and cook for yourselves. We had a wonderful stay in the perfect location.