Hannover Apartments

We had the pleasure of staying overnight at this Doubletree hotel in Hannover. We wanted to spend the night in a ”Twin bed room”, but unfortunately we could not find any ”Twin bed room” on their website. So I wrote to the hotel and asked for help. It was solved in the best way by Melanie Blas Garcia, so we were upgraded to a ”Junior Suite”. The receptionist checked in quickly and professionally, and we were able to go up to ”our suite”. The breakfast buffet is very well stocked, and there are many different things you can choose from for your breakfast. All the employees we were in contact with during our stay had a very friendly attitude and were very service minded. The hotel is very centrally located, approx. 1 kilometer to the centre, and parking is available in the car park.

During recent storms, Deutsche Bahn rerouted and cancelled my train which left me stranded in Hannover unexpectedly. I quickly booked the first Marriott property I could find on the app because I needed a last minute room guaranteed late at night. When I arrived at checkin, Inga Zarzycki welcomed me after a long and frustrating day of travel. She answered all of my questions, and even provided me a complimentary upgrade to a beautiful suite because of my Platinum status. I was also informed that I had the minibar and breakfast included and could choose between a welcome gift or bonus points. The suite itself was beautiful! It felt like a small apartment. The bed was huge and very comfortable. The bathroom was also great, with a big tub. I am 6’4” so it was a nice surprise to be able to soak in the tub after a terrible travel day. The following morning after a hearty breakfast, I spoke with Olga Schmidt at the front desk and explained I was going to go to the train station and try to get home to Berlin, but that I might need to extend my stay for another night. I asked her to hold my room and not send housekeeping, just in case. She kindly agreed. After a terrible experience at the train station, I returned to the hotel disappointed that all trains were cancelled again and I was stranded for another day. Olga welcomed me back with a cappuccino and some candy and suggested I check out the sauna and fitness center to relax. The sauna is beautiful and had a roof top terrace, perfect for cooling off. Shortly after this, I learned that my friend was driving from Berlin to pick me up and take me home, and that I would not need to stay an extra night. When I explained my situation to Olga, she informed me that I could have a VERY late checkout and would not be charged an additional night for the room. This is top notch customer service! She totally understood my situation and made every effort to accommodate my ever changing needs. When I finally went to checkout, I was happy to see Inga again. Olga had already updated her and it was an easy checkout experience. Both Inga and Olga are fantastic representatives of excellent customer service and I truly appreciate their help and consideration during an otherwise stressful travel experience. If I am ever in Hannover again, this will be my first choice of hotel because of the level of service I received.

I have stayed here because it is convenient to my work location and I just needed to stay one night. The hotel is not that easy to reach by public, only connections are with bus. If you need to go to the city center it’s not to stay here. What I liked is that there is a large park just around the corner named Eilenriede. Good for morning and/or after work runs. The hotel itself is very run down. The size of the room is good but the interior is old and some stuff need replacement. There were large stains on the carpet and you don’t even want to walk without socks or shoes there. My room was more to the back of the hotel, unfortunately there is a big construction side behind the hotel and they started working at 6.30. I had the window open to get some fresh air and was waken-up by this noise. In terms of loyalty I am platinum member with Wyndham and as I can say there was no recognition at all. Even points were not credited automatically and I had to request it. I know they had my membership number as it was printed on the registration paper I had to sign. Breakfast was not used so I can not say anything about this.

The check-in was very friendly and there were apples and refreshments in the lobby. Also there are only positive reports on the shuttle service to the airport, timely and helpful. I would have expected more from the room. It is tasteful and practically furnished and very spacious and absolutely clean. However, I wonder why there is no ”light” light. The lamps in the room only throw dark indirect light. It was not possible to light the room. That was very well hit the mind. The switch between night-lamp and reading lamp was defect, so not at all, only the inner life was visible, which I think is dangerous. Although Leonardo casts with sound-isolated windows. I could not see any difference to normal glass windows and it was incredibly noisy in the night. Furthermore, the brightness came so that we can hear the TV, toilet noise etc. of the neighbouring rooms well. A water cooker as shown in the room description did not exist with us. Only a capsule machine was available. This was why we had to prepare the water for our tea and thus tasted the tea for coffee. Also very bad that no sustainability is being considered and actually coffee capsules are still offered. For one night to get to the airport, it's OK. I can't recommend a longer stay.

A very nice hotel,..absolutely a place we will come back to! Rom service: Very good for us that have been driving for hours! A big fabilious bed! Clean and nice,..both the rom and bathroom! Very Happy that you ar welcoming dogs! 🐶 The breakfust was so good!

Overall, the hotel is recommended. Beds, bathroom and the entire ambience are harmonious with each other. The breakfast menu is plentiful but not overloaded. The staff is also very hard-working and friendly! There is criticism of the cleanliness around and in the hotel. There is rubbish almost everywhere outside and the windows are dirty. The room looks superficially clean. However, when you look at the toilet roll holder, which is sinking in the dust, but also the mirrors that still have stripes, stainless steel applications that are colorfully clean.... The sink did not drain or drained very slowly. We were offered a room exchange. There is a need for action. We are used to something different. Pity

We went for a 50 year bday...what a mistake..we had been 2 x and I especially chose this hotel on the way to Denmark because i knew it..arrived in hotel late...got a room on 1 st floor no airco and fridge not working. Called reception. Answer: our technical team hasn't reported anything.. airco working fine...my answer : but I am telling u it doesn't work...1 collegue came to say come to reception and chg room this colleague very friendly. second person saying ur room is fine....we go down and got the most unfriendly and rude receptionist I have ever met. I have worked in several hotels as a receptionist so I know really well what this work is all about..but this guy...I reserved this hotel making a detour on our route to Denmark but had I known I would never have done this I paid for a superior room..no airco no fridge..was transferred with rolling eyes and shaking head into room with huge lump of hair on floor dirty bathroom glass and had to go back to rude receptionist to get bed done for my child who had just had operation and wasn't feeling well..we have been staying in a lot of Novotel hotels..london paddington Hammersmith hannover brussels...but this leaves a very bad experience and I am so sad I chose this hotel for such a special occasion.

I was originally a little hesitant about this hotel after reading various reviews, however from my experience and for the price we paid we were very pleased with this hotel. PROS - Location is great and very close to the main Hanover central train station. It is also right next to a huge supermarket that is open almost 24hrs and has everything you would want from a supermarket. We had a family room and it was spacious for the 4 of us. There was a good size table, tea and coffee making facilities, fridge and microwave. The bathroom and toilet are separate, which we actually liked and the bathroom was large with a big shower and bath tub. Good price for the 3 nights we stayed and when we arrived the kids got a little animal toy, which was just a nice touch. CONS – The room got quite warm and the A/C did not appear to be working. So to cool the room we had to open the windows and because of this it could be quite noise at night; especially as the hotel is next to the main train station, a bus terminal and a huge supermarket. There was no on site restaurant and it would have been nice to have that option, but they did have a breakfast offering.

Not a place I would normally stay in - expensive and a chain. However, boss was paying and so I was staying. Very comfortable room, good wifi, clean and well located. A short walk to the 8 and 18 train station to go to the show. Good service and good place to stay if you have money

The train station is out, and the traffic is only about 200 meters away from the subway station. There are many shopping places next to it, there are many choices for eating, and I will choose next time I travel.