Guarulhos Apartments

This is a great hotel just 10 minutes by shuttle from GRU international airport. I spent one night in a Suite before an early morning flight and absolutely loved the hotel and my room. Staff were extremely friendly, the suite was very large and beautiful, with a very nice granite bathroom, lovely L'Occitane Agua de Coco amenities, very comfortable beds, and I will stay there again without hesitation. The hotel has a small lounge for suites (and executive floor I believe) offering breakfast (which I could not try due to my early departure) and small happy hour (gin, whisky, wine beers, soft drinks, nibbles, etc). It has a swimming pool (again could not try due to my timings), a fitness centre with sauna and hammam (note that they do not provide towels for the sauna/hammam so you need to bring one from your room. The hammam is also extremely hot). I also tried room service which was good without being excellent. I really really wanted to give that hotel 5*. The only reason why I didn't is that I got repeatedly woken up due to the room service people not being able to locate my credit card details. I gave my passport at check in (both when I did online check in and in person in the lounge) and my passport details and the next morning, reception confirmed to me that it was on file, but for some reason room service could not find it, and so they ended up calling my room repeatedly, knocking at my door etc whilst I was fast asleep (my alarm was for 5 the next morning before 27 hours of flying, so I really wanted a good early night), even after I explained repeatedly that 1) I had given my cc details and 2) in any case, if they could not locate them, they could absolutely leave the bill at reception and I would pay the next morning (I was asleep and really didn't want to wake up and dress just to resolve a bureaucratic failure on the hotel's side). This felt frankly unpleasant, and whilst I do not want to blame the person who did it personally as I am sure that they were just following their procedures, this made me feel unwelcome (unlike everything else I experienced in that precisely very welcoming hotel) and I had precisely chosen that hotel to be able to sleep so being woken up several times really killed the point. I really think that this should have been handled better (I am also a frequent guest with that chain and they have all my details so it's not as though I was going to run away like a criminal to not pay a BRL120 bill!) But again, apart from that slightly sour experience, everything else was 5* and I am hoping that this was a one off and that next time, I won't experience similar incidents again.

It is too close to the airport, and the planes in the second half of the night are very loud. But I can sleep more in the morning, so I don't have to rush to catch the plane. um yes thanks

Very convenient for long transplants ) the hotel is right at the airport ) all clean and neat

The hotel has a very friendly and friendly service, very clean and well-organised rooms, bed and bathroom of excellent quality! Excellent accommodation! Full breakfast, many options and excellent quality. I haven't got to use it, but given the quality of coffee, the room service must be of the same quality.

The hotel is perfect, doesn't leave anything to desire! Well located, with many options in the surroundings. Super structured hotel! very good breakfast, many options of everything, a restaurant with personalized cardboard and varied with various dishes!

Good communication with the hostel and the transfer driver, they could make a map showing were is the meeting spot to help, but the message with the reference was ok for me who speak Portuguese, Clean bedroom bathroom , they have a tv, wireless, towel and body soap. The crew is polite, friendly and helpful, they helped me to order food, change money and show me the breakfast room. Fair breakfast, 2 types of bread, ham, cheese, butter, hotdog sauce, cashew juice and coffee. It was a good experience.

Fast sleep was easy to find and the check in process was smooth. Wife and I had a 16 hour layover in São Paulo Int and really did not want to leave the airport. The accommodations were as advertised. Yes it is a cramped space, but you’re only there to sleep and prepare for the next flight. The accommodation was very clean. We were able to sleep well and take a shower in our own bathroom. Would highly recommend if you are there for a long layover.

Great location and great deal for a one night stay, reccomended

房間有點簡陋，但老闆人很熱情，免費機場班車服務，這點還不錯。