Hotellerie De Mascognaz

3.5 stars is right for this resto. I feel sad for some of their staff. There're some great ones in the dining server like Ana and the 2 ladies that came to my room to bring cups and teaspoon + electric kettle and a coffee machine as nothing were in the room (which we've to asked). Not even a rubbish bin in the room. The hair conditioner pump also didn't work. Room is very dark and there is a table but no chair so is impossible to work on the table. Anyway, what frustrates us is the fact they know we can't go elsewhere so no one is willing to be flexible especially the chef. We were hoping can they please serve the dinner slightly earlier? No not possible, so we say ok we'll look at the menu and ensure we tell the server exactly what we want once seated at 7:30pm. We're the only 2 tables around and end up our 2nd course can only appear at 9pm. I missed the 2nd course as this is just too much since we've a long hike the next morning. Our lunch pack was meant to be picked up at 7:45am as promised but of course didn't turn up at reception and when we told reception we need to leave at 8am and it has to turn up? She said yes. So we have to hover at reception till 8:20 where poor reception has to ask their chef to "Hurry Up". All these drama could be reduced if their chef can be more cooperative. But of course we're under their mercy since this is a very remote place where you've no where to go. If you love late evenings and have great eyesight in the dark, this is a great place.

it is a cosy widespead hotel in the locality of Mascognaz. The place is beautiful and really characteristic, The staff is very nice and attentive and the food was really good (we had two dinners there). A special thank to Nerinka, the guide who is organizing the sport activities. We attended a "ciaspolata (snowshoeing)" on Saturday morning. We were a small heterogenous group with different abilities (as you can see from the pictures!) and she took care of all of us, so that every one could have fun and feel comfortable. She also give us a lot of information about the history and the nature: the time really flew by! Only remark (but not a big deal) : the SPA could be better.