Nick F
February 6, 2025
My stay was a disaster The door to my room did not close, and the heating in the room didn’t work. I arrived to find my room completely open and totally freezing. In the morning, the room was so cold inside that there was water on the windows. Building work on my floor started before 7am. The door to the fire escape was propped open, which only made me even colder. There were workmen banging, scraping, and slamming doors from 7am. All made worse by the fact that my own room door wouldn’t close and so kept banging every time they went past. It turned out I’d even been put in the wrong room I told the front desk about this in the morning, but then sat at breakfast for an hour, with no apology or even acknowledgement from management. I watched the manager across the room stand for half an hour laugh and joke with some customers, but he didn’t even make eye contact me. This is the first time I have left a review for any hotel, but I feel I have to because it was so bad. Stay anywhere else in Antwerp but here. The street would be quieter, warmer, and cheaper. Delicious breakfast though