Magnotel (Changbai Mountain Chibei Tourist Service Center) Reviews

Response from Property: 感謝您費心的好評，是的來長白山住咱家很方便，周圍都是景點，花海野鴨湖，還有濕地公園！而且出門抬頭就能看到長白山！房間舒雅大床還有陽台可以在陽台欣賞長白山的美景！周圍景色優美，空氣清新，天然大氧吧！期待您下次光臨！

Response from Property: Every encounter is a kind of fate. It is our honor to meet you in the beautiful Changbai Mountain! Magnolia Changbai Mountain Chibei Visitor Center is about a 6-7 minute walk from the Changbai Mountain Visitor Center. The hotel has convenient transportation and many restaurants. We also provide pick-up services from high-speed rail stations, and can help book tickets for Changbai Mountain Scenic Area and other discounted tickets! Looking forward to sharing your pleasant journey with your friends. I wish you a happy life and welcome to Changbai Mountain again! See you again when you have a chance

Response from Property: First of all, I'm sorry for your bad stay experience! Regarding the hair on the ground, the hotel will verify and punish the guest room department! Regarding the issue of disposable bath towels or face towels, the hotel chooses to use disposable products to ensure that guests can use them with confidence. Because they are disposable products, they are much thinner than normal washed towels and bath towels. If you are really not used to them, you can still clean them. Towels and bath towels are available for your use! The hotel provides electronic mosquito coils because the hotel is located in the Changbai Mountain Reserve and has a large green coverage area, so mosquitoes have a chance of entering the room. Sorry again for not having a good stay experience! The hotel will focus on inspections to prevent this incident from happening again. wish you a happy life!

Response from Property: First of all, thank you for choosing Magnolia Hotel. We apologize for the bad feeling you had during your stay because you booked a room without a window. The front desk may have wanted you to stay in a room with a window, but because of inappropriate language, you were not allowed to stay. We apologize once again for having a bad feeling. The hotel will also strengthen front desk training to prevent this incident from happening again. Since the breakfast room is an outsourced restaurant, the hotel will actively communicate with the person in charge of the restaurant to improve the quality of breakfast and try its best. Make every guest happy.

Response from Property: Dear, after seeing your review, we are very sad that we failed to give you a satisfactory stay experience. This is our biggest regret. Your sincere evaluation is the impetus for the continuous improvement of the hotel. We look forward to your coming again. We will definitely give you a better and more satisfactory stay experience, let you feel our sincerity, and let you see that we are the hotel In continuous efforts to progress. We in the hotel will always welcome every guest with better service, and finally wish you a happy life, thank you for your sincere evaluation, and sincerely hope that you can stay again to feel our progress.

Response from Property: Dear, I'm really sorry that it took me so long to reply to your review. You told me that your negative review can be deleted. We want to do our best for every guest who comes to the hotel. In fact, we are a hotel that only provides accommodation. Yes, the bed board does not exist, because we all have solid wood bed boxes and latex mattresses, which are very comfortable to lie on. As for the front desk, there is no one. The little girl has checked in at around 2 o'clock and all the guests have checked in. He doesn't know if there are any. Guests who returned, I didn’t see you coming back on the sofa! I'm so sorry! For this matter, the day's salary has been deducted, and the hotel has also compensated you for your waiting time and dissatisfaction with the hotel! It’s the hotel’s fault that we can’t satisfy everyone in terms of hotel accommodation and service. We didn’t do a good job, but we want to treat every friend who comes to Changbai Mountain with a kind and beautiful heart. They become family when they enter the hotel. May our enthusiasm, It can satisfy everyone who comes! Let more friends feel it! I wish you a happy life and all the best

Response from Property: Hello dear guest! First of all, thank you very much for choosing to stay. We will definitely improve the mirror hygiene problem you mentioned. Since the local area is centrally heated, the heating temperature in the store cannot be adjusted to personal expectations. Please forgive me because the outdoor temperature difference is too large and the air conditioner outdoor unit It takes a while to run. We are very sorry for the inconvenience. The store has tracked the individual you mentioned about hygiene issues during your extended stay. It may be that you accidentally touched the "Do Not Disturb" light on the display panel when you entered the door. The room lady is afraid of disturbing you. , so I didn’t take the initiative to clean you up for your extended stay. The hotel’s pick-up and drop-off service needs to be reserved in advance. The high-speed rail station is still some distance away from the town. The tickets and chartered cars recommended by the front desk are also because many guests have been booked by the local area in the past. The driver promotes some extra consumption, so the hotel will recommend it to the guests. All tickets are provided by the attractions at low prices to the hotel. We can guarantee that the hotel and front desk staff will not make any profit from it! All travel guide recommendations are based on customer satisfaction. As for what you said, it is definitely no problem to find it yourself, but many unnecessary consumption starts from getting in a taxi, so we recommend some taxi drivers who are reliable and do not make random sales. , if you misunderstood because of the kindness of the front desk, we are really sorry. Guests choose us because they trust us, and we just want to live up to this trust. This is what we have been insisting on.

Response from Property: Dear guests: Hello! I am very sorry to bring you a bad check-in experience. All items in the guest room are changed for each guest. If there are hairs on the bathroom floor, it may be caused by the room manager. In any case, we will definitely strengthen the room service. We are very sorry for the inconvenience caused to you. If you encounter any problems in the store, you can call the front desk 24 hours a day. We will handle it for you in time and avoid being angry alone in the room. Therefore, Xiaobai and all the staff would like to apologize to you!

Response from Property: 尊敬的賓客，由衷感激您給予白玉蘭酒店如此詳實且高分的評價。酒店向來將客房衞生與空間舒適度視為重中之重，能契合您的期待，倍感榮幸。服務團隊秉持主動熱忱的理念，力求為您解決各類需求。優越的地理位置、豐富的周邊配套，也是我們為提升賓客體驗精心籌備的一環。關師傅的貼心服務深受認可，我們會給予表揚。未來，白玉蘭仍會精益求精，靜候您再次光臨，為您呈上始終如一的優質服務。

Response from Property: 尊敬的賓客： 您好！ 感謝您的光臨， 同時也真誠感謝您對我們的喜愛和認可， 您記住了在這裏的美好時光讓我們心裏很感動，讓賓客享有美好入住體驗是我們義不容辭的責任， 能得到您的讚許我們深感榮幸， 同時我們也更有動力繼續前行， 希望能有更多為您服務的機會！

Response from Property: 尊敬的賓客： 感謝您入住酒店並分享， 很高興酒店的每一個環節都得到您的認可， 通過您細緻入微的描述， 可以感受到這次旅程給您帶來的幸福感， 這是我們服務者一直追求的， 這也將成為我們繼續努力、不斷進取的動力， 期待下次為您服務！（您的誇讚已經分享給王師傅了，向您致謝~~）

Response from Property: 尊敬的小主您好～。沒有拿到您的5分評價，小白很傷心呢～。小白一定會付出更多努力讓您體驗更好～同時也很高興酒店的每一個環節都得到您的認可， 通過您細緻入微的描述， 可以感受到這次旅程給您帶來的幸福感， 這是我們服務者一直追求的， 這也將成為我們繼續努力、不斷進取的動力， 期待下次為您服務！期待您的下次入住哦～謝謝您的圖片分享，很美哦~~祝： 萬事如意！

Response from Property: 尊敬的賓客： 您好！ 感謝您對蘭兒酒店的鼓勵與推薦！ 金獎銀獎不如您的誇獎， 金盃銀盃不如您的口碑， 我們不會讓您失望的！ 祝： 萬事如意！