Guest User
November 24, 2024
How should I put it? Actually, we didn't stay in the hotel. The flight was delayed, and we rented a car by ourselves, so we arrived at 10 or 11 o'clock. After we arrived, the hotel told us that the room we booked could not be accommodated due to water pipe problems, so they arranged us to a hotel next door that had rooms, and said they could refund us the price difference. That hotel only had the last room, which was very, very, very small, with no windows and only a small patio... It really affected my mood for traveling... Ctrip's handling of the matter was okay. They helped me communicate with them in the middle of the night and gave me some compensation from Ctrip on top of the price difference refund.
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