Guest User
October 19, 2024
Four words: unworthy of the position
The whole experience is OK except for breakfast, and the seaside view at the back is good, but other services have nothing to do with five-star
Delayed check-in, saying that they are preparing birthday arrangement for me. It was very tiring to wait from 1 to 2 o'clock to check in and not be able to enter early, which is understandable. Then they said that they would have to wait another 15 minutes to prepare birthday arrangement for me. However, there was no arrangement when I entered the room. After I told them, it took another 15 minutes before they gave me a small cake and a fruit plate. The key is that when we dragged our luggage into the room and were still communicating, the cleaning staff came late and folded the bathrobe in the room and put it in our closet.
During check-in, no hotel services and facilities were introduced, and even where to eat breakfast was not mentioned.
The room cost more than 1,000 yuan and the lobby was on the first floor, with no view at all. You can only see the messy bottom of the building and some construction waste outside the window.
When we left, they called us to say that our chartered car driver had arrived, but when we checked out in the lobby, they didn't say anything and didn't ask us about our check-in experience. We asked where the driver was and they said they didn't know.
Fortunately, I only stayed for one day. It was the worst accommodation experience I had in Turkey after staying there for so many days. I didn't expect that it was the most expensive five-star hotel I booked.
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