SpringHill Suites by Marriott Hotels in Anne Arundel County

While this location could sure use renovations and the rooms on the first floor surely need new sleeper sofas. The service was kind and each team member was so friendly. The front desk, the laundry lady, and the breakfast attendant. It was packed weekend of mostly lacrosse families.

Customer Service with a smile. From the moment the shuttle picked me up, I was transported back to a time where service was personal and positive. Lay, the driver welcomed me back to Baltimore and engaged in an lovely conversation taking us back to our DJ days in the Baltimore club circuits. Lay epitomized what excellent service is with a friendly, welcoming attitude. Upon my arrival, early am, my room was not ready as I arrived on a redeye from the west coast. Kawan, at the front desk, handled the situation like a champ, she offered me a complimentary breakfast voucher, while she finds an available room from the early checkouts. I grabbed a few breakfast items and before I even say down, Kawan appeared with my room keys, and a huge smile! Lay and Kawan restored my faith in excellent customer service and turned a day that had the potential to be difficult (Redeye, jetlag, schedule) into a great way to start my week on the east coast. Kudos to both!

The room smelled like mold. My pillows smelled like mold. If I hadn't been treated so poorly when I (finally) complained, I would be satisfied and happy. That's not what happened though. I arrived at the Hilton Garden Inn BWI around 9:30pm, plugged in my computer, unpacked a couple of things, and went to the restaurant across the street. I couldn't find anything decent, so I came bad to the hotel, picked up a mediocre salad, and retired to my room. The room (Rm 139) smelled musty. By now it was going on 10pm, and I had to be up at 4am for a 6pm flight. Changing rooms would be a hassle, and maybe it wasn't so bad. I ate my salad and watched a little tv. It still smelled but it wasn't terrible. Eventually, I climbed into bed and layed down. The pillows smelled bad - like really mildewy. I laid in bed for 15 or 20 minutes. It was really bad. Got dressed, packed up, went to the front desk. Told the fellow at the front desk that my room smelled terrible - mildewy - and that I couldn't sleep. ”I can't move you. I don't have any rooms that aren't more expensive. If you want a different room you'll have to pay more for it” I explained that my room smelled like mildrew and that he needed to move me. ”Did you tell anyone at the desk earlier that your room smelled bad?” I was stunned. No - I hadn't; i didn't want to be a problem and moving would be a hassle, but now I couldn't stay there - it was a problem. He repeated that he couldn't move me unless I was willing to pay for a more expensive room. He must have told me I needed to pay for a more expensive room three times. Eventually I said you can't leave me in a room where I'm sleeping on mildewed pillows - that's a health hazard. ”There's no health hazard in this hotel. Why didn't you complain earlier?” Now I'm pretty angry. I say, ”Because I didn't. Are you saying I'm lying? Why on earth would I come to the lobby at 12:30 in the morning in advance of a 4am shuttle to the airport making up lies about mildew?” He tells that he doesn't know what I might do and that he can't do anything unless he can have someone come check out my room. ”When?” I ask. He can't - won't - tell me. I say, ”I can get you a pillow - you can smell the mold for yourself.” ”Fine,” he says. I leave to get a pillow, which I bring back to the desk. He sniffs it. ”Do all the pillows smell like this? Is this the only one?” I tell him that yes, all the pillows smell like that. I am relieved; a new room is in sight. Now he just stares at me, unconcerned. ”Sooooo?” I say. ”I have to get someone to check out your room.” ???????????? ”When?” He shrugged. ”Can you ballpark me? 10 minutes? 15 minutes? an hour?” He shrugged, then, ”I called him. When he gets back.” ”Is he on the property?” I ask. His response: ”I don't know”. I take a seat in the lobby. Five minutes later a different fellow comes over, and we walk to my room. I open the door and he sticks his head in. ”It's bad,” he says. ”Let's go.” Back at the front desk, the n

I booked a room for a guest over Thanksgiving. She was traveling with her adult son and needed some accommodations for her health issues. So I booked her here, at the Towneplace Suites. I like the larger rooms that you find in an extended-stay suites hotel. This hotel had a free breakfast, which was necessary for her son. I specifically asked for a low floor, near an elevator, to minimize walking if I could. I checked her in early, on the app. When we got there, the room keys were all ready. Her room was on the ground floor, by the side door, away from all the traffic of the front desk. It was wonderful! Just what we needed for someone who has walking limitations. She didn't have to walk down long corridors, just came in through the side door. Her son brought her breakfast in the morning. I don't think she ever made it to the lobby. So we got a quiet room, convenient for her, large enough for two adults, and amenities that the son loved. There are six Marriott-brand hotels by this airport, and I am convinced that I found the right one. Major kudos to the staff at the reception desk who had everything ready for us, even though we arrived early. Great job!

The US Naval Academy (USNA) is close to our Annapolis hotel. There are popular events for every traveler near our hotel including Navy football, the US Boat Shows, and The Renaissance Festival. Historic Annapolis also draws a big crowd, and the fine dining and shopping in downtown Annapolis are unbeatable. Just three and a half miles from the heart of downtown and the US Naval Academy, guests at our hotel are in a prime location to easily explore the best of the city.Near malls, shops, and restaurants, easy highway access makes choosing the Best Western Annapolis hotel simple. Many guests are in town for the Naval Academy or St. Johns College, whether to check out a sports game or for graduation ceremonies. Guests can also enjoy nearby water recreation or boat shows.Business travelers especially enjoy the quality amenities and great location of our Annapolis hotel. Some of our regular business guests include employees of AAMC Hospital and Arinc. New televisions with 48 channels are in each room and parking is free with plenty of space for large recreational vehicles.Our outdoor seasonal pool is a favorite place to cool off in between adventures. This Annapolis hotel is known for customer care and friendly service, and offers the convenience of interior and exterior entrance rooms. Select rooms are smoking-friendly, so guests feel right at home. We also offer pet-friendly rooms, so the whole family is welcome.Leave breakfast to us and start every morning on the right foot. Our complimentary hot breakfast includes a wide selection of pastries and fruits, delicious pancakes, favorite cereals and yogurt. No meal is complete without a cup of our 100% Arabica coffee or chilled juice of your choice.Book a spacious room at the Best Western Annapolis, where value comes together with service and quality!

Located in Linthicum Heights, Hyatt House BWI Airport Baltimore is within a 15-minute drive of Arundel Mills Mall and M&T Bank Stadium. This hotel is 7.9 mi (12.7 km) from Oriole Park at Camden Yards and 8.6 mi (13.8 km) from Baltimore Cruise Terminal.This smoke-free hotel was built in 2024.Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.Featured amenities include a computer station, a 24-hour front desk, and luggage storage. This hotel has 2 meeting rooms available for events. A roundtrip airport shuttle is complimentary during limited hours.Make yourself at home in one of the 129 air-conditioned rooms featuring Smart televisions. Cable television is provided for your entertainment. Bathrooms have showers and hair dryers. Conveniences include safes and coffee/tea makers, as well as phones with free local calls.

Nice spot Almost to far walking from places Bonus right next to dispensary