TownePlace Suites Arundel Mills BWI Airport

Horrible stay. Holes in walls, leaks in bathroom, tv didn’t work so we switched rooms, then didn’t work again and offered to switch our room again the night before we left. Smells of **** horribly bad. Dirty carpet and upholstery in rooms. Hard as rock beds. Broken shower curtain rod. Won’t stay again.

Staff was very friendly upon checking in. Hotel nice and tidy !

Stayed there last night. Wish I hadn't booked the room so early because the most recent reviews are spot on regarding the property. I must say the staff was fine and check in was easy. The hotel is not up to Marriott standards as far as I'm concerned. The room layout was weird as I couldn't watch the TV from the bed. There was coffee basket with appropriate coffee and sugar and creamer. However, there was NO coffee maker. I had to go to the front desk and it was delivered about 45 minutes later. Room looked ok but the bathroom was a different situation. MOLD (above the shower stall, along the baseboard and at the bottom of the shower curtain). The toilet handle was very loose to the point of almost coming off. I know it is a personal preference but the bed was hard as a rock so I didn't sleep. I am a long term Marriott brand customer but will not be returning to this property.

Nothing

Stayed for location and low price only I stayed at TownePlace in Bowie and it was an excellent stay each time I was there. I expected the same level of service and consistency. The only thing good about TownePlace BWI is the location. It’s near the mall, airport, groceries and other things. The room wasn’t properly cleaned with stained curtains and bathroom floor. It was missing items including actual forks, drinking glasses, and other kitchen items. I had to ask for bedding for the pullout as there was none in the room. Elevators were down a significant portion of the stay. Water also went out and staff didn’t properly communicate this to guests. Breakfast options were randomly thrown together past the start time and generally unappetizing. Beds and sheets were hard and uncomfortable. Laundry was super expensive at $4 per load. Worst of all, the GM is rude and seemed to just berate staff leaving everyone on edge and performing poorly on their jobs. Most of the time he was outside smoking but when he wasn’t he was snapping at people who were trying their best with what seemed to be limited resources.

Nice property adjacent to Arundel Mills mall and very convenient to BWI. Room was spacious and clean with full kitchen. Rooms need USB charging ports. Toilet was not flushing properly. Free breakfast was adequate but not great. Adequate for a one night stay.