Annaba Hotels with Airport pickup service

Very deeply disappointed by this Hotel. The only thing that ties it to the Sheraton chain is the name! Absolute worst case of mismanagement that I have seen in Algeria. I do not know the standards by which they hired the staff, but they are in no way familiar with the basics of hospitality and accommodating the guests. The receptionist Amira is rude, impolite, unprofessional, and inefficient, she did not allow me to check in early, although I had requested it and sent them my arrival time days in advance. She refused to help although she could. Her colleague Sabri on the other hand was very polite and he helped me check in early without any fuss. The staff rang to my room at 2 AM because they forgot to check my card details. Instead of emailing me or leaving me a notice, or calling for details, they chose to deactivate my key, so I went all the way up to my room only to come back again. The buffet was below average, I’ve stayed at 3-star hotels that offered a wider variety. The rooms are not sound proof. On my first night there was an event at the hotel, and I heard loud music very late at night and could not sleep. My advice to any shareholders, change the manager, change the staff, or educate them! My advice to potential guests, you’ll find other better hotels, this is a big fiasco.

OK hotel. The positives: Great location. Very nice view of the sea. Clean. Friendly staff Very decent restaurant: Quality dish Negative points: Breakfast. the minimum is not there. Each time, you have to ask the waiters (small spoon, glass, cup, etc.). It looks like we're asking for charity. Private beach: you have to go to Bouna Beach. On foot it's a bit of a tiring climb and descent. On the weekend the beach is packed with too many people. Hotel residents are not priority at all.

Hôtel en plein coeur de la ville d'Annaba. Proche du port et la gare de train. Hôtel très propre et moderne. Chambre spacieuse avec balcon avec toute les commodités( Télé. Frigo. Wifi. Clim......) parking disponible. Petit Dej varié et riche à prendre en plein air sur une belle terrasse qui domine la ville. Prix chambre double 9000 DA.

An outdated and totally dilapidated hotel... worthy of the 70s. Apparently no investment has been made for decades. The rooms are certainly spacious, but from another era....we would have to adjust to the modern hotel industry! The restaurant menu is very very theoretical .... not everything is available (by far) and the presentation of the dishes is not very professional. The PdJ is free but basically worthy of a barracks. Finally, an atmosphere of sadness emerges from this hotel. For what ? But for me ..... never again other hotels certainly a little more expensive exist in Annaba .... but never again this one.