Guest User
January 31, 2023
I had a great holiday at the Royal Elisa Hotel. A professional and warm welcome from the two receptionists Sandra & Nour. My meeting with Nardjes & Hanan on the room floor was a great pleasure for me. Professional, warm employees, who take customer requests very seriously, and who watch over the hotel property. I would also like to thank Mr. Salah Benamara who took my complaint seriously against the ************ site who collected my payment online without transferring it to the hotel, and as a result, I had to pay the hotel in cash. Mr. Benamara, as well as the receptionist Sandra, worked with me to get me reimbursed from the ********** site. Thanks also to Oussama, the IT specialist who was there to resolve and help me get reimbursed. Please, do not book via the ************ site it is a real scam. Thanks again to the entire team at the Royal Elisa Hotel, and I highly recommend it to all guests. Thank you.
Original TextTranslation provided by Google