Residence Inn des Moines Ankeny

Will never stay here again. Housekeeping never came to our room in a whole week despite multiple trips to the front desk to request AND THEY LIED ABOUT IT ON THEIR REPORTS, air conditioning was broken and maintenance never showed up, we were lied to that no rooms were available on floor 3 or 4 then suddenly one was available when housekeeping never showed, no shower doors so water gets all over the bathroom floor (and no provided bath mats) and no fan or open windows so the whole thing fogs up and overheats, one of the worst free breakfasts I've had at a hotel even for this category of hotels (things were never restocked, small sad pastries, poor quality hot food, EXTREMELY limited options), the hallway to the pool literally smelled like sewer, the lobby was unusable as they allowed people to camp out ALL DAY and have business team meetings and loud zoom calls, the "shop" for snacks and such was wiped out when we arrived and never replenished, the ice machine in the room has no shut off switch and runs loudly all night, and there was a tip envelope with a guilt tripping poem about leaving money for housekeeping-THAT DOES NOT EVEN SHOW UP!!!! Would literally never stay here again and will be trying the Tru next door next time we have to come to this area to see family. Don't stay here unless you want below average cleanliness and service. Only decent thing was the gym.

Our room was dirty. The main light in one room didn't work so it was dark and hard to see. Our sinks were chunky in the drain holes and and the faucet. Broken glass in the dishwasher. I came with children who can get glasses, etc and toys wasn't safe. The bedding for the hideabed in the couch wasn't in the rooms. I had to call down, get clothes back on and make the bed late at night. Do better. You're a newer hotel and aren't cheap.

clean rooms with a nice kitchen area. great for longer stays. there is no hot tub.

Dealer Meeting Great location to lots of things to do - was in town for a dealer meeting and came in a day early - lots to do.

Great location, size of the room and options around for dining and shopping. Definitely coming bavk when I'm in the area !