Hotel Fasano Angra Dos Reis

The hotel is new and modern, with all the quality of amenities you would expect. But despite booking early in the year and requesting joining rooms it is expected for my wife and I to be on a different floor to our young children. The service at the pool and bar is shocking, there are lots of staff but a large table was seated after we had ordered and they were served, had eaten and had left and we still hadn’t received our meals despite asking numerous times. The management is none existent and ineffective as far as I can see. I have been here 24 hours and am still waiting for the general manager to make contact. I don’t hold much hope for anything to be done as the staff’s attitude seems to be one of take it or leave it…. If you are looking for a family hotel with good service in Brazil then look elsewhere.

We spent three days at the Fasano Angra to relax and recharge before the new year. Despite the mostly gray weather, we enjoyed ourselves. Pros: 1) Beautiful and comfortable rooms with luxury bath products. The tub was heavenly. 2) Service was great. Special shout-out to Ana at reception. She was extremely helpful. 3) We did a full day boat trip and were upgraded to a larger boat than we'd originally reserved. Highly recommend a day boating if you're in Angra. 4) Spa was wonderful. 5) The hotel has daily nature walks that are complimentary to guests. We enjoyed the short hike to a waterfall. Cons: The resort was undergoining a series of pre-New Years preparations while we were there. This meant that at various points during the day beginning around 8:30/9 AM, there was periodic loud clammering, etc. as workers built a large structure near the pool. This also meant that the second restaurant on property was closed due to the ongoing work. While this wasn't the most inconvenient, we would have appreciated being notified about this in advance, and/or provided with some sort of accomodation due to the disruption. Having only one full restaurant option on site instead of two (with the exception of the small panaderia/bakery near the hotel's shops) made a difference. This also meant that the main hotel restaurant had long waits of up to 1 hour each evening, likely augmented by the fact that it was the only full restaurant open. As others have noted, the resort is isolated and within a gated community. Our two full days, three nights was perfect, but I'm not sure if one would need more time there.