Hotel Cruzeiro

Amazing place. Sparkling clean. Great location

Very noisy. Unfortunately if you need to rest, definitely it is not the best option. Even if the staff is very polite and nice. The acoustics are very bad.

The welcome at this hotel was nice, its located close to the main streets The room was a good size with a huge bed. The bed was comfortable. There was a nice shower, the room had Air Con. There was a safe but no instructions in English and I closed it but I couldn’t open it again…! There was a kettle. There was a mini bar which was locked, so why have it there? The toiletries were very poor quality. I had a good breakfast in the dining room on day one, however on day two I needed to have the take-away breakfast which was very very poor. The sandwich was made of processed white bread, a rubbery cheese slice, processed ham slice, totally dry and tasteless, there was a pre-packaged cup cake, an apple and juice. I threw most of it in the bin, I couldn’t eat it…! There was a festival going on in the town “sanjoaninas” and people were arriving back to their rooms until the early hours of the morning and the noise from the corridor and the neighbouring rooms was excessive. I got no sleep that night! I was disturbed on many occasions. The reception staff need to remind guests to be aware of other guests when they arrive back late on nights like this.

Good location, excellent value

I'll give it 3 stars for one main reason - humidity in the rooms. Yes, it is logical to be humid in a place like the Azores, but not in a 4-star hotel, which otherwise well deserves its rating here. We have been on daily hikes and it took us a while with the help of a hair dryer to dry our shoes and clothes. Otherwise, they would never dry and our plans would have been spoilt. Other than that, the rooms are nice and spacious and the hotel is nice overall. A special mention goes to the housekeeping team. They provide 5-star service. Our clothes were folded and hung in the wardrobe, and the cleaning was simply impeccable. They really deserve a special mention here! The location is also cool, just a short walk to downtown and a quick ride out of the town to explore the beautiful Terceira. Breakfast could have had a bit more choices to justify the 4 stars, but the basics are covered. Good for cake lovers (which I am not lol, but my partner thoroughly enjoined). I would probably look for something else next time purely for humidity in the rooms.