Residence Inn Boston Andover

The hotel couldn't be worse! It's very old, the carpet is dirty, and there are mold spots on the bathroom ceiling. On the first day, I was given a room on the 2nd floor facing the shade. After complaining, I was moved to a room on the 3rd floor facing the pool. I didn't feel happy for a while, but found that the air conditioner was broken and could only heat, and I couldn't even turn it off. I called the front desk and found that the phone was also broken and useless. I went to the front desk to complain, and a worker who didn't understand English at all was arranged to check it out, but he was also at a loss. I asked the front desk to change the room, but was told that there was only one room on the first floor. I opened Ctrip and it showed that there were several rooms of the same room type available for booking... In the end, the front desk said viciously that if you don't go to the first floor, you can check out now! Please note that this happened at 21:45. It's too bad! ! ! Thanks to Ctrip for its support and timely assistance in handling the cancellation of the order and the subsequent reservation of a new hotel.